Access restrictions to Webex toll-free numbers
Access to toll-free lines is frequently restricted by telecommunications providers and for that reason must be paid attention to. This paper provides information on the various access limitations that are known to apply to the Webex toll-free numbers in different countries.
Because Webex does not actively enforce the limits, they are not subject to any demands or contracts made by Webex. This paper concentrates on the limits that are applicable to calls made from mobile phones; however, access to toll-free numbers can also be restr icted from payphones, hotels, corporate PABXs, and even land lines (commonly known as fixed lines) using a particular carrier in some instances.
From Outside the Country of Assignment
It is not possible to call toll-free numbers from countries other than the one to which the number is assigned (for instance, a caller can only access a toll-free number in the United Kingdom if they are calling from within the United Kingdom).
From Hotels
Access to toll-free lines may differ from hotel to hotel, and some hotels may charge guests an additional fee to gain access.
From Pay Phones Access
Access to toll-free numbers may be restricted or allowed in varying degrees by the firm that operates the payphone. A charge may be required to access a toll-free number from certain payphones; however, this payment may be refunded after the call is finished.
From Mobile Phones
Access to a toll-free number may be contingent on the mobile carrier of the party making the call, as well as the relationship that mobile carrier maintains with the mobile carrier that hosts the toll-free number. Even though it is not a call to an overseas destination, the party that is making the call might require overseas Direct Dialing (IDD). There is a possibility that the subscriber will be charged for airtime. There is a possibility that access to the toll-free number would be denied while roaming in a foreign country. The following table provides a list of the constraints that are currently known.
This chart outlines the various restrictions that are currently applicable to the Webex toll-free numbers, with a particular focus on mobile phones. There are no known access restrictions to the toll-free number in a nation if the country is not included in the table and Webex has a toll-free number available in that country. If the table does not list a country and Webex has a toll-free number available in that country.
|
Country |
Access from mobile phones |
Other information |
|---|---|---|
|
Brazil |
Mobile blocked |
|
|
Bulgaria |
|
Accessible only from Vivacom or Globul Mobile International Direct Dialing (IDD) must be enabled Payphone blocked |
|
China (South) |
Accessible from mobile phones using China Telecom (domestic) only |
Accessible from within Southern China only. Accessible only from the China Telecom domestic network (fixed or mobile) The China Telecom mobile ranges that can access the toll-free number are 86133, 86153, 86189, 86181, 86180, 86177, 861700. Major cities in the South are Shanghai, Guangdong (including Guangzhou and Shenzhen) and Zhejiang (including Hangzhou) Other southern regions include Anhui, Chongqing, Fujian (including Fuzhou, Xiamen), Gansu, Guangxi, Guizhou, Hainan, Hubei (including Wuhan), Hunan, Jiangsu (including Nanjing, Suzhou), Jiangxi, Ningxia, Qinghai, Shaanxi (including Xi’an), Sichuan (including Chengdu), Tibet, Xinjiang, Yunnan |
|
China (North) |
Mobile blocked |
Accessible only from within Northern China, from the China Netcom domestic network (fixed lines only) Major cities in the North are Beijing and Tianjin. Other northern regions include provinces of Shandong, Henan, Liaoning, Heilongjiang, Jilin, Hebei, and Shanxi |
|
China 400 Service |
|
No access restrictions. Users may be charged a local access fee by their service provider |
|
Denmark |
|
Not accessible from Faroe Islands or Greenland (mobile or fixed lines) |
|
France |
|
Not accessible from Monaco or these overseas departments and territories: Reunion, Martinique, Guadeloupe, Guyane, St. Pierre and Miquelon, Mayotte, New Caledonia, French Polynesia, Wallis and Futuna |
|
Greece |
Mobile Blocked |
The toll-free number is exclusive to the OTE Globe network and may only be used with fixed lines. |
|
India |
|
International Direct Dialing (IDD) must be enabled Accessible from the following networks: Loop Mobile (formerly BPL), BSNL -fixed (except from Bhopal), Vodafone (formerly Hutch), IDEA/SPICE (except from PunjabSpice), MTSIndia/Shyam (fixed line), MTNL (fixed and mobile), Reliance (except from Ahmedabad, Bhopal, Bhuneswer, Jaipur, Lucknow, and Meerut), TTML and TTSL (fixed and postpaid), Tata DoCoMo, HFCL Infotel/Ping Mobile, S-Tel Mobile, Uninor, Videocon Mobile (formerly Datacom), BSNL mobile. Not accessible from the following networks: TTSL (Prepaid), Etisalat DB Telecom, and Jio Payphone blocked |
|
Indonesia |
|
International Direct Dialing (IDD) must be enabled Mobile phones accessible only from Matrix Cellular |
|
Ireland |
|
Accessible from Vodafone, O2 Digiphone, Meteor, and H3G mobile networks |
|
Israel |
|
Not accessible from Paltel and Jawal/Watania mobile networks |
|
Italy |
|
Mobile phone access available only from TIM, Vodafone, and Wind |
|
Japan |
|
To access the toll-free number, the mobile phone must be registered with KDDI for International Direct Dialing (IDD). To register with KDDI, dial 0077-7160 for registration at the Mobile Customer Care Center (foreign languages available) Toll-free number is accessible from mobile networks NTT Docomo, Au (KDD), and SoftBank Toll-free number is accessible from IP Phones from KDDI networks |
|
Luxembourg |
Mobile blocked |
|
|
Sweden |
Mobile blocked |
|
|
Switzerland |
Mobile blocked |
|
|
Taiwan |
|
Mobile phone connection accessible from all mobile carriers except KG Telecom |
|
Thailand |
|
The feature known as International Direct Dialing (IDD) needs to be activated. |
The table does not contain a comprehensive listing of all of the countries in which Webex provides a toll-free access number. Get in touch with your account manager to receive such a list.
If a country is not included in the table and Webex offers a toll-free number in that country, there are no restrictions on access to the toll-free number in that country, as far as is known.