During a meeting, meeting statistics give you access to various diagnostics. During your meeting, you can use this to gauge whether there are any network, audio, or video problems.
You can view diagnostic information during a phone call if you have a Zoom Phone license.
You can see VDI statistics during a meeting if you have the VDI Client.
Prerequisites for accessing meeting and phone statistics in the Zoom desktop client
- Zoom desktop client
- Windows: 5.8.6 or higher
- macOS: 5.8.6 or higher
- Zoom Phone license
- Licensed user to use the audio plan subscription numbers
- Business, Education, or Enterprise plan to purchase Pay-As-You-Go Audio
How to access meeting and phone statistics in the Zoom desktop client
Access Statistics using meeting controls
You can access meeting diagnostic information while in a Zoom meeting via the desktop client.
- Connect to Zoom using the desktop client.
- Participate in meetings.
- Select the upward arrow next to Start Video / Stop Video in the meeting controls.
- Select Video Settings.
- Select Statistics.
Access statistics from the main desktop client window
- Open the Zoom desktop client and sign in to the account.
- Next, click on the picture of your profile and choose Settings.
- From there, select Statistics.
Available statistics during a meeting
The following tabs allow you to view diagnostic information after accessing Statistics for meeting and phone:
For recommended specifications, please see our system requirements.
- Clock speed and number of cores of the computer’s CPU. Zoom’s CPU usage is displayed in bars against the overall CPU usage of the computer.
- Amount of RAM your computer has available. Zoom’s memory usage is displayed along with the amount of overall memory used.
- Measures how much data Zoom is transmitting. For more information, visit Speedtest. Our HD video upload/download recommendations are 1.2 Mbps.
- Network Type:
- The type of connection you’re using.
- Displays whether a proxy is being used. You may need to change proxy settings if you’re having trouble connecting to Zoom through a proxy server.
- Connection Type:
- A participant’s data protocol.
- Data Center:
- This is where the meeting was held.
- My Encryption Algorithm:
- All meeting participants communicate with each other
Cryptographic keys that are known only to the devices of meeting participants are used to encrypt data.
- Lists the version number for your Zoom desktop client.
Audio, Video, and Screen Sharing
- Frequency (only applies to audio):
- Sample rate of the audio being sent and received. Sample rates typically range from 16 kHz to 48 kHz. Audio quality increases with higher sample rates.
- The period of time between sending and receiving a packet. It is usually recommended to have a latency of 150ms or less. Video and audio will be delayed if the latency is higher. You can measure this time by comparing the time between when you speak and when the other user receives the audio.
- Network congestion, timing drift, or route changes may cause packets to arrive at different times. Generally, jitter should be less than 40ms.
- Packet Loss – Average(Max):
- Number of data packets that do not make it to their respective destinations. We recommend no more than 2% packet loss.
- Resolution (only applies to video):
- Your video camera can display a certain number of pixels in each dimension.
- More pixels mean better image quality. 720 x 1280 pixels is an ideal resolution. Here is a list of recommended HD cameras.
- Frames Per Second (only applies to video):
- A video camera’s capability to produce unique frames or images per second. Zoom can produce up to 30 frames per second. Generally, 30 frames per second is considered optimal. Here are some HD cameras we recommend.
A blank Receive column appears when you share a screen. A blank Send column appears when you view a shared screen.
Available statistics during a phone call
In the Phone tab of a Zoom Phone call, you can also see diagnostic information if you own a Zoom Phone license.
You’ll see two sets of statistics for each participant if you add or merge a call.
- Register ID:
- During network connectivity problems with Zoom Phone, you may be asked to provide Zoom with this register ID. To copy the ID, hover over it.
- Register Server IP/Port:
- Where the user is connected to the Zoom Phone server.
- Network Switch:
- Whether the user has access to the network switch.
- Local Network Interface:
- Typically, this is an internal network card that the user uses to connect to Zoom Phone.
- Peer Number:
- Number used to dial the other party.
- Local IP and Port:
- The IP and port for your computer. Zoom Phone’s network settings should be changed if you’re experiencing problems with your phone.
- Remote IP and Port:
- Identifies the location of the call.
- Network Delay:
- The time between sending and receiving a packet. There should be no more than 150ms of latency. High latency values will cause participants to notice delays. The delay in sending and receiving audio, for example, may cause participants to talk over each other frequently.
- For a codec bit rate to be delivered, a packet per second (PPS) must be sent every second. About 50 PPS is typical.
- Sample rate of audio being sent and received. An acceptable sample rate ranges from 16 kHz to 48 kHz. Audio quality improves with higher frequencies.
- Packet Loss – Average(Max):
- This is the amount of data that is lost on the way to its destination. There should be no more than 2% packet loss.
- Whether or not packets arrive in the specified order due to congestion, timing drift, or route changes in the network. The usual recommendation is a jitter of 40 milliseconds or less.
- Indicates how much data Zoom is transmitting at present. To find out your bandwidth, visit Speedtest. The optimal voice encoding speed is between 60kbps and 100kbps.
- Zoom Phone uses this audio format. Audio codecs such as Opus often ensure high-quality audio.
Available statistics for VDI
Zoom desktop client users can view the available VDI statistics in this Support article.
How to identify quality issues
To identify quality issues, you should look for three types of warning markers:
- Quality issues may be indicated by orange.
- A red indicator indicates a possible quality issue.
- Currently you are not viewing a tab with a red exclamation point (!).