Add and manage a Webex site in Control Hub

Webex sites can be configured and managed in the Control Hub by the administrator. A Webex site can be created or deleted, and licenses can be redistributed from an old Webex site to a new one.

As a site administrator, who manages enterprise accounts, this article is aimed at you. More information on managing your Webex Meetings account can be found at manage my account.

General Limitations

• As a result, you will not be able to manage Webex sites, such as add, delete, or edit webex sites, until the pending action on a Webex site has been addressed.

• There is in general a 24-hour turnaround time for the completion of pending actions, but it may take a little longer.

• In order to ensure that the action for a Webex site is completed successfully, we recommend you refrain from performing any tasks related to user management until the action is complete.

Add a Webex site in Control Hub

Webex Site Administration can be used to add Webex sites, and the Control Hub can be used to manage your users. You can choose to manage your users in either location.

You will need to contact a partner if you purchased Webex services from them and you would like to manage the Webex site using Control Hub if you did.

• To access Control Hub, you will need to sign in.
• Click Meeting under the Services navigation pane on the left of the screen.
• Then click on the Add Site button.
• If you would like to add a new site to an existing subscription, select the subscription and click Next.
• After clicking Next, you will be taken to the next screen.
• Please enter the name of the site, the time zone, and select where your users should be managed.

Select the checkbox next to Set up Webex site for early release to make sure that your site will receive access to features ahead of the normal deployment cycle. This setting cannot be changed at a later time.

• After selecting the Add Site option, click on the Next button.

If you would like to target users in a particular time zone, you need to do some research.

• Once all licenses have been distributed across all sites, select Save to save the changes.

Delete a Webex site in Control Hub

In the Control Hub, you have the option of deleting Webex sites that are managed by you. A Webex site must be associated with your subscription at all times in order for it to function

• In the event that a Webex site is deleted or removed, all recordings that are related to that site are also deleted. The best thing you can do before deleting your Webex site is to download your recordings.

• The scheduled meetings on the Webex site will not be able to be completed when the Webex site is deleted. Your users need to be educated as to why they should use a different Webex site for their meetings instead of the one they are using now.

• Log in to the Control Hub by clicking here.
• Click Meeting under the Services navigation pane on the left of the screen.
• Click the Delete Site option when you have selected the site that you wish to delete.
• Then click the Delete button.

There is no way to undo this action.

• The licenses along with the associated licenses for the site you’re deleting need to be redistributed, and then click on the Delete button.

Rename a Webex site in Control Hub

Renaming your Webex site in Control Hub is a simple process if you follow the steps explained in Renaming your Webex site in Control Hub.

Redistribute Webex licenses in Control Hub

As part of the Control Hub, you can distribute licenses to your other Webex sites so that they can use your licenses as well. In the event that you have to switch people in your organization from one Webex site to another, using this process will be of great benefit to you. The feature is only available if you use the Control Hub to manage more than one Webex site at the same time.

1. Log in to the Control Hub by clicking here.
2. Under the Services section of the left navigation pane, click on the Meeting option.
3. In the Licenses and Users section, select the site that you would like to redistribute, and click Redistribute.
4. Make sure that licenses are redistributed and select the Save option.

Determine your Webex site version in Control Hub

Depending on the version of the Webex site you are using, you may have access to different features, and that is why you should know what version you are using.

1. Make sure that you are logged into the Control Hub.
2. Click Meeting under the Services navigation pane on the left of the screen.
3. Click on the Configure Site button after you have selected your website.
4. There is an option for Site Information under Common Settings.
5. There is a link under Site Information to access the page of the site as well as client versions.

Webex site management in Control Hub

Managing a Webex site in Control Hub instead of Webex Site Administration differs from managing a Webex site in Webex Site Administration in a few ways. The Control Hub is the favorite place for configuring Webex sites, managing users, and viewing reports when it comes to Webex sites.

If you are managing your Webex site using Control Hub, you do not have access to all of the Webex Site Administration features and options that you have access to in Control Hub.

• Options for security.

  • Set the number of failed attempts to log in before the account will be locked out.

  • The account should be deactivated after a period of inactivity of [n] days.

  • If a user forgets their password, you can provide options for the user to choose from.

  • In the signup form, make sure that the security check is enabled.

  • Manage the requirements for passwords.

  • Registration is done on a self-service basis.

View reports

1. Access Control Hub by logging in to your account.
2. Select the Service for which you would like reports to be generated from the left navigation pane under Monitoring.

See Analytics for your Cloud Collaboration portfolio for more detailed information on how to interpret these reports.

Set default version for new Webex sites

A Cisco Partner can decide what version of Webex should be installed on new sites by default. It is not possible to perform a per-customer update on the minimum site version if the default version installation option is enabled. Customers whose sites have already been provisioned prior to the implementation of this setting are not affected by this setting.

1. The Partner Hub can be accessed by logging in.
2. You can find Webex under the Settings section on the left navigation pane.
3. Ensure that the provisioning of new Webex sites with the latest version of the Cisco Webex Teams application version is checked under Cisco Webex Teams Application Version, or uncheck it and choose another version of the Cisco Webex Teams application from the drop-down list.

Frequently Asked Questions

How do I get to Webex control hub?

If you are using Chrome or Firefox, click the Get Started link at https://admin.webex.com to access Control Hub. If you don’t know your Cisco Webex administrator password, you will be prompted to create it and then you will be prompted to use your administrator email address to sign in.

What is the Webex control hub?

Control Hub for Cisco Webex

The Control Hub is a central interface that can be used to manage your organization, assign services, view analytics, and manage your users.

How do I change my default Webex website?

There is a common format for your Webex site URL, which is companyname.webex.com. You can access your meeting settings by clicking your profile picture, then selecting Settings > Meetings. In the Default Webex site URL section, select Edit. Choose the Webex site you wish to use for starting and scheduling meetings, and then click Update when you have made your selection.

How do I add users to control hub Webex?

You can access the Control Hub by visiting https://admin.webex.com and logging in. In the Users section, click Manage users > Manually add users and follow the instructions.

Do the following if you do not want this to happen:

1. Back out from adding users.

2. Click Organization Settings > Email.

3. Toggle off Automatic activation emails.

4. Click Users > Manage users > Manually add users.

Which tool manages all Webex?

Control Hub

It is a multi-tenant management portal that is web-based, intuitive, and provides all the necessary resources in one place. Providing Webex Hybrid Services, such as Hybrid Call Service, Hybrid Calendar Service, Hybrid Directory Service, and Video Mesh, is possible through the Control Hub by provisioning, administering, and managing Webex services and Webex Hybrid Services.

How do I use Webex control?

It is possible to ask to control someone’s screen while they are sharing their screen with you. If you are shown a dialog box like the one below, click Request. Click Take control once the request has been accepted. The screen of the other person can now be controlled by you.

What is new in Webex control hub?

March 2022

Webex Calling call quality can now be easily managed across your organization with our new Calling Media Quality dashboard in Control Hub. An administrator can quickly determine the quality of global calls by looking at high level key performance indicators (KPIs).

What is Webex site link?

Whenever you create an account, your Webex website URL will be generated using the email address you used when you signed up for an account. Nevertheless, if you would like to change it to something that fits better with your company or yourself, you can do so.

All images and contents credit goes to help.webex.com