Adding and managing Zoom contacts
In your Zoom contacts directory, internal users on the same Zoom account and organization are included in the All Contacts section by default. Pro account owners and admins can disable the setting Company Contacts in the IM settings to prevent users from seeing everyone on the same Zoom account and organization. AccountAdmins and account owners can also decide whether users can chat with or add external contacts.
If you specify an email address, you can add any external Zoom user as a contact. Upon approval of your contact request, you will be able to chat, share images and files, and meet instantly. They will receive an invitation to join Zoom if you add an email address that does not have a Zoom account.
Another Zoom account can also be linked as an organization, your contacts can be synced with a third-party service, or Zoom mobile app contacts can be viewed. Additionally, group messaging channels are available. Direct messages can only be sent to channel members if they are listed in your contact directory.
Note: Admins can view and remove your external contacts.
Prerequisites for adding and managing contacts
- Zoom desktop client for Windows, macOS, or Linux, 5.5.0 or higher
- Zoom mobile app for iOS or Android, 5.5.0 or higher
Windows | macOS
How to add a new contact
- Log in to the Zoom desktop client.
- Go to the Contacts tab.
- Choose Invite a Zoom contact from the Add button.
- Provide the contact’s email address.
- Publish the invitation.
- Repetition is required.
How to approve a contact request
In order to meet instantly or chat with a contact, they must approve your request.
- Log in to Zoom.
- Select Chat from the menu.
- At the top of the left-side chat panel, click the contact requests button .
- To add this contact, click Accept.
For both users, this contact will appear in the External Contacts section of the Contacts tab.
How to start a contact?
By staring important contacts, you will be able to access them quickly from the STARRED section of the chat panel.
To star a contact using search:
- Log in to the Zoom client.
- Type the contact’s name into the search bar.
- The chat thread with that contact will appear when you click on the name of that contact.
- Star them.
The contact will appear under the Phone, Chat, and Contacts tabs under the Starred section.
To star a contact using search the contacts directory:
- Log into the Zoom client.
- Select Contacts.
- Click the contact you want to star.
- Click the star button beside the contact’s name.
The contact will appear in the Starred sections under the Phone, Chat and Contacts tabs.
If you have a Zoom Phone license, you can also star contacts using your call history.
Linux
How to add a new contact
- Then, open the Zoom desktop application and sign in to it.
- You will then see a Contacts tab appear.
- Simply click on the Add button and then choose Invite a Zoom contact.
- In the email address field, enter the address of the person you wish to include in the meeting.
- Click the Invite button.
- If necessary, add more participants to the meeting.
How to approve a contact request
You need to wait until the contact has approved your request before you can schedule an instant meeting or start a chat.
- Open the Zoom client on your computer and sign in.
- Once you are logged in, click the Chat button.
- To send a contact request, click on the contact requests button at the top-left hand corner of the chat panel.
- The contact will be added to your list as soon as you click on Accept.
There will now be an entry for this contact in the Contacts tab for both users, titled External Contacts.
How to start a contact?
Using the starred section of the chat panel you will have the ability to place important contacts there so you can quickly access them.
Using the search feature, you can star a contact by:
- Using the Zoom client, sign in to your account.
- You can search for the contact by using the search bar next to your profile picture.
- Click the contact’s name to display the chat thread with that contact.
- To star the chat thread, click the star button.
- There are three tabs under the phone, chat and contacts sections in order to display the contact.
Using the search function within the contacts directory, you can star a contact as follows:
- Join Zoom by logging in.
- Then click on Contacts.
- You can then star that contact.
- Simply click the star icon next to their name.
In the Phone, Chat, and Contacts tabs, the contact will appear under the Starred section.
Your call history can also be used to star contacts if you have a Zoom Phone license.
Android | iOS
How to add a new contact
- Please sign in to the Zoom app.
- Then tap Contacts in the menu.
- Tap the + icon in the upper-right corner of the screen.
- You will see an invite box appear.
- Fill in the email addresses of the people you want to add in the box.
- After filling in the email addresses, tap the Add button.
- This needs to be repeated for each additional contact.
How to approve a contact request
The person you want to talk to or meet instantly must approve your request before you can do so.
- Open the Zoom app.
- Select the new Contact Request channel from the Meet & Chat tab.
- Confirm the contact request by clicking the check mark.
- Both users will now see this contact in their contacts list.
How to startt a contact?
A star can be placed next to important contacts in the chat panel to make them more visible and easily accessible.
- Open the Zoom app.
- From the menu, choose Contacts.
- It is both easy and quick to star a contact by searching their name in the search box, using the directory or by using the directory search option.
- To star a contact, you simply tap on the star icon next to their name.
- In the Meet & Chat screen, you will be able to see the contact’s picture after clicking the star button.
Note: - Since you have the ability to access your personal chat room on your computer, it will be listed in the Starred list.
You can also star contacts in your Zoom Phone account using your call history if you have a Zoom Phone license.