Adjust your computer mic and speaker volume in a Webex Meeting

The volume of your computer’s speaker or microphone can be adjusted if you are experiencing difficulties hearing or being heard during a meeting.

WBS40.9 and Later

Please refer to the Select audio settings for Webex meetings section when you are using version 41.10 and later sites.

See Find your Webex Meetings version number if you would like to know what version you are using.

• After clicking Audio options, you will be directed to the Settings page.

• Adjust the volume of your speakers and microphone by using the sliders on the sensitivity sliders. Your microphone volume can be automatically adjusted by selecting Automatically adjust volume on the microphone menu.

• You can hear the current volume setting of the speaker by selecting Test under Speaker.
• Then, go to the Microphone tab and select Test to record a clip of the audio from your microphone. During the playback of the clip, you will be able to hear the current volume.

WBS40.6.x and Earlier

• The speaker, microphone, and camera options will appear as soon as you hover over the meeting controls.
• You can adjust the volume of your speaker and microphone using the sliders next to the sensitivity sliders. Your microphone volume can be automatically adjusted by selecting Automatically adjust volume from the settings menu.

• You can listen to the current volume settings by selecting the Test option.

Frequently Asked Questions

How do I change Audio settings in Webex?

Click on the Webex Meetings tab. You can access the Meeting settings by clicking the Meeting settings drop-down menu. When you click Audio, a checkbox will appear next to the setting that you want, and you will need to check that box.

How do I test my speakers and microphone in a Webex meeting?

Go to the top of the session screen and select Audio > Speaker/Microphone Audio Test on the session screen in order to ensure that the speakers and microphone connected to the audio conference are functioning properly. There will be a test box that appears on your screen. On the speaker box, you will see a Test button that you can click. If the music is playing, select Yes.

How do I optimize Audio in Webex?

When you click Audio options from the menu on the left hand side under Webex smart audio, you can choose the option Optimize for my voice or Optimize for all voices from the drop-down menu. Click in that area if you want to prioritize your voice before or during the meeting.

How do I test volume in Webex?

The easiest way to test the microphone, speaker, and camera during the meeting is by clicking the More options button during the meeting. You can test the speaker by clicking on the Test button in the Speaker menu. It may be that the sound is not producing. If so, you will need to adjust the Output volume slider to adjust the Volume of the output device if you are not hearing anything. The Microphone menu can be found by clicking on Test, which will take you to the Microphone test menu.

How do I test Audio before Webex meeting?

Before jumping into a phone call or meeting, it is a good idea to test your speaker and microphone so that you can be sure that your audio is of the best quality it can be. Go to Settings > Audio by clicking the picture of your profile on your profile page. A sound will be played, and you have the option to adjust the volume if necessary, after clicking Test beside either of the following options: Speaker.

Why is my volume not working on Webex?

If your headphones are set to default (or whatever device you are using), make sure that is the case. By clicking on the appropriate icon, you will be able to select the Set Default option. On the computer screen you should be able to see the volume of the WebEx audio volume if you click on Mixer, and make sure that your headphones (or whatever device you are using) are not muted (bottom right hand corner of the screen).

How do I lower speaker volume in Webex?

The meeting controls are located at the top of the screen. Select More options > Speakers, microphones, and cameras from the list of options. Adjust your speaker and microphone volume by using the sensitivity sliders at the bottom of your screen. If you would like your microphone volume to be automatically adjusted, you can select that option.

All images and contents credit goes to help.webex.com