An organization that you are a member of as a client or as a partner in the management of your Webex Contact Center subscription is not required for an administrator to belong to either group.
The privileges that are unique to the Contact Center are outlined in the following table for all administrator jobs in the Control Hub:
|
Customer Organization |
Partner Organization |
Any Other Organization |
|
|---|---|---|---|
|
Full Administrator |
Administrate all of the Webex Contact Center features that are accessible through the Contact Center service on Management Portal and Control Hub.
Carry out all operations pertaining to the management of Webex Contact Center users, including the following:
|
Control and manage all of the Webex Contact Center features that are accessible through the Management Portal and Control Hub of the Webex Contact Center service. Carry out all of the user management duties for the Webex Contact Center, including the following:
|
Control and manage all of the Webex Contact Center features that are accessible through the Management Portal and Control Hub of the Webex Contact Center service.
Carry out all of the user management duties for the Webex Contact Center, including the following:
|
|
Contact Center Service Administrator |
Administrate all of the Webex Contact Center features that are accessible through the Contact Center service on Management Portal and Control Hub.
Carry out all operations pertaining to the management of Webex Contact Center users, including the following:
|
Not Applicable |
Administrate all of the Webex Contact Center features that are accessible through the Contact Center service on Management Portal and Control Hub.
Carry out all operations pertaining to the management of Webex Contact Center users, including the following:
|
|
Provisioning Administrator |
Not Applicable |
Control and manage all of the Webex Contact Center features that are accessible through the Management Portal and Control Hub of the Webex Contact Center service. It is impossible to execute any user administration tasks. He has the ability to access the list of other external administrators working for the business. |
Not Applicable |
|
Read-only Administrator |
I am unable to sign in to the Management Portal or access the Webex Contact Center service on Control Hub. |
Read-only access is granted to both the Webex Contact Center service on Control Hub as well as the Management Portal after logging in. |
Read-only access is granted to both the Webex Contact Center service on Control Hub as well as the Management Portal after logging in. |
If a user is assigned a full administrator position but only has a standard license for Webex Contact Center, then that user will not have access to the administrative functions that are available through the Management Portal. Users with this permission set can sign in solely to the Agent Desktop.