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Administrator Roles for Webex Contact Center-Webex

ByCorporate Guider Webex, Home

An organization that you are a member of as a client or as a partner in the management of your Webex Contact Center subscription is not required for an administrator to belong to either group.

The privileges that are unique to the Contact Center are outlined in the following table for all administrator jobs in the Control Hub:

Table 1. Contact Center-specific Privileges

Customer Organization

Partner Organization

Any Other Organization

Full Administrator

 Administrate all of the Webex Contact Center features that are accessible through the Contact Center service on Management Portal and Control Hub.

Carry out all operations pertaining to the management of Webex Contact Center users, including the following:

  • You can modify the number of users in the client organization.
  • Please deliver the activation email.
  • You can issue Contact Center licenses to users, amend existing ones, or remove unused ones.
  • You have the ability to grant or revoke the job of Contact Center Service Administrator to external administrators.
 Control and manage all of the Webex Contact Center features that are accessible through the Management Portal and Control Hub of the Webex Contact Center service.

Carry out all of the user management duties for the Webex Contact Center, including the following:

  • modify the number of users in the client organization or delete them.
  • the activation email should be sent.
  • users’ licenses for the Contact Center can be assigned, edited, or removed.
 Control and manage all of the Webex Contact Center features that are accessible through the Management Portal and Control Hub of the Webex Contact Center service.

Carry out all of the user management duties for the Webex Contact Center, including the following:

  • modify the number of users in the client organization or delete them.
  • the activation email should be sent.
  • users’ licenses for the Contact Center can be assigned, edited, or removed.

Contact Center Service Administrator

 Administrate all of the Webex Contact Center features that are accessible through the Contact Center service on Management Portal and Control Hub.

Carry out all operations pertaining to the management of Webex Contact Center users, including the following:

  • Please deliver the activation email.
  • You can issue Contact Center licenses to users, amend existing ones, or remove unused ones.
  • You have the ability to grant or revoke the job of Contact Center Service Administrator to external administrators.

 

Not Applicable

 Administrate all of the Webex Contact Center features that are accessible through the Contact Center service on Management Portal and Control Hub.

Carry out all operations pertaining to the management of Webex Contact Center users, including the following:

  • Please deliver the activation email.
  • You can issue Contact Center licenses to users, amend existing ones, or remove unused ones.

Provisioning Administrator

Not Applicable

 Control and manage all of the Webex Contact Center features that are accessible through the Management Portal and Control Hub of the Webex Contact Center service.

It is impossible to execute any user administration tasks. He has the ability to access the list of other external administrators working for the business.

Not Applicable

Read-only Administrator

I am unable to sign in to the Management Portal or access the Webex Contact Center service on Control Hub.

Read-only access is granted to both the Webex Contact Center service on Control Hub as well as the Management Portal after logging in.

Read-only access is granted to both the Webex Contact Center service on Control Hub as well as the Management Portal after logging in.

If a user is assigned a full administrator position but only has a standard license for Webex Contact Center, then that user will not have access to the administrative functions that are available through the Management Portal. Users with this permission set can sign in solely to the Agent Desktop.

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