Assigning users to receive security emails from Zoom

Zoom’s security and trust and safety email communications are sent by default to account owners and admins who choose to receive them. There are a number of options available to you in the Zoom web portal, including assigning these communications to other users.

Notes:

• Both communications will always be sent to the account owner and they will not be able to cancel them.

• Owners of accounts can choose whether they want admins to receive communications from them or not.

• In the account owners’ area, they have the option of adding email addresses (individual users or groups) that they use in their company.

• There is no mention of emails sent for one-time passcode verifications sent when suspicious logins are discovered.

Prerequisites for managing security notification settings

• A user with the Account Settings privilege can be an account owner, administrator, or a custom role

• Accounts that have been paid for
  Note: This setting is not accessible to admins, so they cannot view it or modify it. If you are the owner of the account, you must log in.

How to add recipients to receive security communications from Zoom

1. As an account owner, you will need to sign into Zoom’s web portal.

2. To make changes to your account settings, click the Account Management link in the navigation menu.

3. Go to the Meetings tab and click on it.

4. Locate the Security Communications from Zoom setting under Email Notifications. You will find it in the list of settings.

5. In order to prevent your account administrators from receiving these notifications, you need to erase the check box next to Account admins.

6. Please click on the + Add Recipients button.

7. Please enter the email address for the user you would like to add and click their name to add them to your account. It is recommended that you repeat this procedure for every user that you wish to assign to security communications.

8. Please click the Add button.

How to add recipients to receive Trust and Safety communications from Zoom

1. Become an account owner of Zoom by signing into the Zoom web portal.

2. To make changes to your account settings, click the Account Management link in the navigation menu.

3. Go to the Meetings tab and click on it.

4. If you are allowed to receive Trust and Safety communications from Zoom, you will find those settings under Email Notification.

5. In order to prevent your account administrators from receiving these notifications, you need to erase the check box next to Account admins.

6. Please click on the + Add Recipients button.

7. In the field “Add a user”, enter the email address of the user you wish to add, and click the name of the user to add them. In order to assign Trust and Safety communications to all users, repeat the steps above for each of them.

8. Please click the Add button.

How to remove recipients from receiving communications

1. As an account owner, you will need to sign into Zoom’s web portal.

2. To make changes to your account settings, click the Account Management link in the navigation menu.

3. You will find the tab Meeting on the left side of the screen.

4. Find the Security and Trust & Safety settings under Email Notification, and under the Security & Trust & Safety settings, locate the Who will receive security communications from Zoom area.

5. If you want to remove a user from receiving communications, click on the delete icon ( ) next to the user you wish to remove.