Transcribing audio is automatic when you record a meeting or webinar to the cloud. In the list of recorded meetings, this transcript appears as a separate VTT file after processing.
Additionally, you will be able to display the transcription text in the video itself as well, as if it were a closed caption display
A transcript is divided into sections, and each section is accompanied by a timestamp showing how far into the recording that particular section of text is located. In order to improve the accuracy of the transcription, you can edit the text in order to add capitalization and punctuation, which are not captured by the transcript.
Note: English is the only language supported by audio transcription.
Prerequisites for using audio transcription
- A Business, Education, or Enterprise license with cloud recording capabilities is available
- Audio transcription enabled
Note: You need to contact support if you do not see the option even though you meet the prerequisites above.
How to generate an audio transcript
Start a cloud recording to generate a transcript.
You will receive an email letting you know that the cloud recording is ready after the meeting ends. In a short period of time, you also receive a separate email informing you that the audio transcript for the recording has been made available. You can view your recording(s) and transcript(s) by clicking on the links in these emails.
It may take additional time for the transcription of the audio to be processed after the video/audio of the cloud recording has been processed.
How to view or edit the audio transcript
Transcripts of audio are saved in VTT format. After you have downloaded the VTT file, you can open it with a text editor or word processing program. On the web portal you can view and edit transcripts as well.
- Zoom’s web portal requires a sign-in.
- Click Recordings from the navigation menu.
- Select the recording you wish to view.
Several recording files will appear.
- Click on the play icon.
On the right-hand side of the video, you can see the transcript.
- Click the pencil icon when you hover over a phrase you want to edit.
- You can edit the name of an unknown speaker by hovering over Unknown Speaker and clicking the pencil icon.
- Change the text as needed, and then click Check.
When you play the audio or video file, the updated version of the text is displayed.
How to display the transcript as closed captions
There is an embedded transcript in every audio and video file, but by default, the transcript is hidden. Here’s how to access it if you don’t see it by default:
- Sign into the Zoom web portal by using your email address and password.
- On the left hand side of the page, click Recordings.
- On the left hand side of the page, click the name of the recorded meeting.
You will be able to view the files that were recorded.
- By clicking the play icon, you can view them.
- At the bottom of the screen, you will find the CC icon.
This icon will display the text on top of the video, just like closed captions.
How to search for text in audio transcripts
The audio transcripts for your own cloud recordings can also be searched for text within the audio transcripts. You’ll be able to search all audio transcripts in your account if you’re an admin.
- Log in to the Zoom web portal by using your Zoom account information.
- You can search for your own audio transcripts by clicking on Recordings in the navigation menu. As an admin, you can click Account Management and then Recording Management to search for your own audio transcripts.
- If you want to search for text in the audio transcript, enter a word or phrase in the text box.
- Select the appropriate location in the Storage Location drop-down menu to only display audio transcripts stored at the location selected in the Communications Content drop-down menu.
- Click the Search button.
You will see a highlight that indicates the text that matches.
- The full transcript can be viewed by clicking on View Detail.
This will display the text of the transcript on the right-hand side of the screen.
- On the right-hand side of the screen, click on the Audio Transcript tab.
You will be able to see the highlighted text that matches the audio.