Best practices for Webex Desk Hub
To ensure that your Webex Desk Hub continues to be useful for many years to come, here are a few tips and best practices you should follow.
The Webex Desk Hub is a meeting room system designed to meet the needs of the modern workplace. This article contains information that will assist you in getting the most out of your device by using the information provided.
Best practices for Webex Desk Hub
Whenever you set up or use the Webex Desk Hub, keep the following practices in mind:
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In order for the Webex Desk Hub to provide its full range of benefits, it is necessary to have one or more Webex Desk Cameras along with a display screen. There is only one headset and headset charger that we recommend for your device and that is the Cisco Headset 730 and the headset charging stand.
There is currently a limitation in the Webex Desk Hub where displays with an aspect ratio of more than 16:9 are not supported.
There is no support for Apple Thunderbolt displays at this time.
To power the Desk Hub or accessories, you should not use a USB hub or other similar device.
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A USB-C to USB-C cable is included with the Webex Desk Hub for easy connection to your computer, as well as an HDMI to USB-C cable for easy connection to an HDMI display screen. In no case should third-party cables be substituted for these cables.
There is a colored mark on each USB-C cable that indicates what its purpose is, and this is indicated by the color. There is a blue cable that connects your laptop to the internet. For external displays, red is the color used for connecting to the external display.
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There is an acoustic horn on the Webex Desk Hub that allows users to pair their devices by ultrasound proximity. As far as its function is concerned, this feature works best when the ultrasound pairing device is the only one in the room.
There are some laptops that by default turn on automatic noise cancellation for the microphone input when it is connected to the computer. In this way, ultrasonic pairing is prevented from taking place.
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If you would like to clean your device if it becomes dirty, you can use a dry, soft cloth. You should avoid touching the device with liquids or powders as they can contaminate the components of the device and cause it to be damaged.
In order to prevent damage to the Desk Hub, we recommend that it is not exposed to water or liquids. In addition to being water-resistant, this product is not waterproof.
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In order to prevent any damage to your device, do not allow the power adapter to hang free.
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Consumer Electronics Control (CEC) is required for some features with Webex Desk Hub. Assuming that you are using a HDMI display, then the display screen will have an HDMI-CEC port on it that you need to connect your device to. Further information about the screen can be found in the documentation provided with the screen.
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You can charge your mobile device with the wireless charging pad that comes with your Desk Hub. It is advisable to check with your phone’s manufacturer for instructions on how long you can leave it on the charger for.
Wi-Fi best practices for Webex Desk Hub
In order to have a great video or voice communication experience, it is essential to have a stable internet connection. For the purpose of stability, it is recommended that you use a wired connection; however, for areas that don’t require cables such as home offices, it is acceptable to use Wi-Fi.
Make sure that your Wi-Fi equipment meets the needs of the network and that it is up to date when setting up a Wi-Fi network. It is important to remember that signal congestion and hardware limitations affect the performance of the network. If you are looking to create a dedicated connection in your home environment, you may consider a powerline Ethernet adapter.
In order to measure the success of a wireless network, the following two metrics are important:
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There should be no more than one percent packet loss rate.
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A maximum of 100 milliseconds (ms) of interarrival jitter should be achieved.
For proper voice and video quality over Wi-Fi, here are a few guidelines to follow. The following configurations may not be supported by all home office equipment:
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Ensure that all devices are covered at 5GHz as a priority. You should enable band steering for 5GHz if you share a network name (SSID) with your 2.4-GHz network. This will give 5-GHz priority over 2.4-GHz. The best thing to do is to enable the SSID only on the 5GHz band.
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It is recommended that wireless channels be utilized at a rate of under 40%.
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Allow 802.11d beacons, probe requests, and probe responses to include a country information element in order to add a more accurate country check.
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Verify that an access point transmits at a minimum of -67 dBm and that the device sees it. There is a direct relationship between the performance of your network and how close this metric is to zero.
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You are required to verify that the access point has reached the Rx sensitivity level per channel as well as the data rate for each channel.
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There should be at least a 25 dB signal-to-noise ratio when placing the antenna.
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Ensure that QoS is enabled if it is available.