Best Practices for ZDM iPads (ZRCs) in zoom App

To make your setup and enrollment process as quick and seamless as possible, follow the recommended Zoom Device Management (ZDM) best practices.

Prerequisites for using iPads with ZDM

• Zooom Rooms licensure
• And Zooom Rooms administrator roles
• Include the Zooom Device Management role
• Zoom Rooms Controller(s) for iOS”

How to use automated enrollment

Apple iPads or those from authorized resellers.

1. The ABM (Apple Business Manager) or ASM (Apple School Manager) setup process is complete once you have completed the steps above.
2. Go to the Device Management page by clicking on it and uploading the certificate and token for Apple.
3. Create a device pool for eligible devices in ABM/ ASM and assign it to the newly created server.
4. On the ZDM Overview page, click Refresh.
5. When you are using devices that have already been deployed to the server, you must reset all devices you assigned to the server to their factory state. If you are already enrolled in a mobile device management tool and you are looking to switch, you might be able to do this with another one.
6. Make sure your devices are turned on.
7. Set up the iPad by going through several screens (language, network, etc). There should be a screen where you can manage it remotely.
8. The process is complete once you get to the home screen. Within a few minutes, the Zoom Rooms controller app will automatically be downloaded and launched on your device.

Automated enrollment recommendations

1. Note the serial number of the iPad so that you can troubleshoot it.
2. Zoom Room users can securely lock their iPads by enabling ASAM (Autonomous Single App Mode).
3. You can rename your iPad to match your Zoom Room account name. It’s easiest to find out which room a device belongs to by searching the Devices page for the serial number. You will have an easier time assigning the device to the room once you rename it.
4. Give the iPads a room name. Rather than using the Rooms tab or the in-room edit page, this can be achieved most easily via the Devices tab.
5. If new versions of Zoom Rooms controller software are available, update them as soon as possible. Updates can be conducted in groups based on the location or account page.
6. Update the iPad OS. This can be performed on the location or account page.

How to use manual enrollment

Apple or an authorized reseller is not responsible for iPads not purchased from them.

1. You can upload the Apple certificate by clicking Device Management (ZDM). You do not need a token to enroll manually.
2. Turn on supervised mode on your iPads.
3. The QR code on ZDM’s page can be scanned with the iPad’s camera via the web browser.
4. Once you have scanned it, you will see a menu appear. Then, under General, click Profiles & Device Management, and then, under Install the Profile, click Install the profile.
5. After the profile has been installed, you are ready to go. In a matter of minutes, the Zoom Rooms controller app will automatically download and run on your device.

How to add devices to ABM/ASM for enrollment (Optional)

1. Completing Apple Business Manager’s (ABM) or Apple School Manager’s (ASM) installation.
2. Install Apple Configurator 2.
3. Connect your device to Apple Configurator 2 and click Prepare.
4. Click Manual Configuration.
5. Complete the enrollment process by selecting Add to Device Enrollment Program and activating it.
   Note: The device will enroll in MDM if you check the Activate box and complete the enrollment process, but it won’t initially be treated as an Automated Enrollment (DEP-enrolled) device.
6. In case you haven’t created a server yet, select New Server; otherwise, select a server and click Next.
   • The group enrollment account URL in ZDM should be copied below the QR code for Apple – Manual Enrollment, if you have created a new server. Give the group enrollment account a name and give it a name.
     Note: The server’s enrollment URL cannot be verified. If this occurs, click Next.
   • Review the certificates and click Next.
7. In case you have never created an organization before, click New Organization and then Next. Otherwise, click Choose an Organization.
   • Enter your credentials from ABM/ ASM if you created a new organization.
   • Click on the “Produce supervision identity” button.
8. Click on “Next” when you are finished choosing the screens you want to see.
9. Then select the profile you want to see. If you want.
10. You don’t need a password for automatic enrollment. Just click Prepare.
11. After clicking Erase, your device will be ready for enrollment. Connect the device to the network and it will reboot.
12. Click Next to proceed to the Remote Configuration Screen.
13. Once the device has rebooted, a black screen will appear with the message “Resetting iPad”.
14. Finish setting up the device. In a few minutes, the Zoom Rooms controller app will download and launch on your device.