With Zoom Phone, users will be able to see an icon to help identify robocalls and spam calls that have been verified by the caller. If the carrier has authenticated the calling party and they are authorized to use the phone number, the caller verified icon will appear on the screen.
Caller verified icons appear in the call history, recording, voicemail, and SMS logs, as well as in the inbound call notification UI (client, app) for the following inbound call scenarios:
In the same account, you can make Zoom Phone calls from one extension to another
You can make a call between Zoom Phone users who have different accounts on Zoom Phone
The STIR/SHAKEN guidelines stipulate that calls originating from US public telephone networks must be accompanied by an A-level attestation provided by the carrier that issued the call
The STIR/SHAKEN caller authentication standard is one of the most common industry standards that requires carriers to digitally sign calls originating from theirin order to ensure their authenticity. A robocall or spam call is a call that is made with the intent to confuse and harass you. In order to identify a robocall or spam call, SIRI/SHAKEN verifies that the calling party has been authenticated and is in fact authorized to use the number. Learn more on the FCC website.
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