Can I get a refund from Skype?

Definitely! If you are eligible for a Skype refund, you will receive it according to the refund policy in Skype’s Terms of Service.

You will receive the refund via the same method that you used to make the initial purchase. A refund cannot be processed by Skype if the original payment method is no longer available, for instance if your credit card expired, your PayPal account was closed, or if the payment method was not permitted to refund.

Skype refunds can be given for:

• Subscriptions that have not expired and have not been used.

• Skype Credit Refunds for purchases made within 14 days are available. Refunds outside of the 14-day period in the EU are at Skype’s discretion (EU customers only) and are not guaranteed.

• Technical issues that we have determined are the result of Skype’s fault.

• Fraudulent use of your account will be reported in the event we determine a third party has taken over your account.

• Charges made in error We will be happy to assist you within 90 days of your purchase if you contact us. The refund policy does not apply to charges that have been made over 90 days ago.

How do I get a Skype refund?

1. To access your Skype account profile page, please use this link to sign in.
2. If you would like a refund for an order from your purchase history, you must select the order you want a refund for. You will see the Refund button if you are eligible for a refund and you will be able to process it.
3. Click on the Refund button to begin the refund process.
      Note: If you don’t see the Refund button on your Skype account and you believe you would be eligible for a refund according to Skype’s refund policy, ensure you are signed into the correct Skype account if you believe you would be eligible for a refund. There are no refunds available for charges older than 90 days, or for subscriptions that are already in use or have expired, as we cannot give refunds.
    
4. You can confirm your refund by selecting the Confirm Refund button, and we will automatically issue a refund to the same payment method that you used to complete the purchase.

Need to chat with an agent about your refund? Let the customer service team assist you with a live chat right now. If you are not already signed into Skype, you may need to do that before you begin chatting. Allow the pop-up – it’s our live chat window, so make sure to allow it.

Can I get a refund for my Skype Number?

It is not. Once our paid products have been used, we are unable to offer you a refund if they have been purchased. According to Skype’s refund policy, a Skype Number’s nature is such that the moment you purchase it, you can use it to receive calls from the moment you purchase it; therefore, refunds for Skype Numbers will not be possible in any circumstance.

Can I get a refund for purchases I haven’t made from Skype?

No, it’s not. Refunds will only be given to you if you have made the purchase directly through Skype and we will not be able to refund:

• Purchasing through third party partners – you can contact the third party directly and ask them to decide whether to refund you for the purchase.

• The vouchers.

• Cards that are prepaid.

• Payments made via third parties for cash purchases.

• An administrator of Skype Manager allocates Skype Credit to a member’s individual Skype account on behalf of the member.

• Become a Skype Developer by joining the Skype Developer Program.

Get help with cancelling your subscription or cancelling Auto-recharge

Frequently Asked Questions

Can you get money back from Skype?

It is not. If you have used our paid products, we will not be able to refund you for those products. Skype’s refund policy states that, by its very nature, Skype Numbers can be used to receive calls directly from the moment it is purchased. As a result, no refunds can be made for Skype Numbers once they have been purchased.

How do I cancel a Skype payment?

What is the procedure for cancelling or changing my Skype subscription?

1. In your Skype account profile page, click on Manage and then select the subscription you wish to cancel from the drop-down menu. …
2. Please select Cancel subscription from the subscription menu.
3. Please select the reason for cancelling, and then click Cancel subscription once the reason for cancellation has been selected.

Why is Skype taking money out of my account?

There is a possibility that you may already have Auto-recharge set up on your account if you have previously purchased Skype Credit. A system of automatic recharge ensures that you never run out of credit by automatically topping it up when it falls below a certain amount. The Auto-recharge feature can be disabled in your account if you do not wish to top up your Skype Credit automatically.

How do I transfer Skype Credit to Paypal?

We are unable to transfer Skype Credits to PayPal due to the fact that Paypal does not support Skype Credits. The good news is that you have the option of transferring your Skype Credits from one Skype account to another. Click here for more information regarding this topic: Click here for more information regarding this topic:

How long is Skype Credit valid?

It is possible for us to deactivate a user’s credit if they have not utilized it for 180 days or more

How do I remove my credit card from Skype?

Log into your Skype account at skype.com by using your Skype username and password. The next step is to scroll down the page to the bottom and select Stored payment details under Account details (Billing and Payments) under Billing and Payments. If you want to remove a payment method from your account, select Delete underneath it, and then click Delete on the confirmation page which follows.

All images and contents credit goes to supportskype.com