Zoom-Getting Started

How to Create a Spindump file on macOS in Zoom

About The spindump document samples the Mac process client and kernel stack. If the software hangs, crashes, or does not function well, this might be helpful. The Support Team of Zoom might ask for this if problems with the desktop client are resolved. How to build a spindle file Find your Dock’s Finder button. Tap …

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Tips to Find install logs for macOS in Zoom

Overview To solve a particular problem, Zoom support might even have to download logs on your Mac PC. If you have an installation problem, you may have been requested by technical support to produce an install log. Search the button in the top-right of the desktop and tap on it.  Then click enter and type console. …

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How to Find crash logs on macOS in Zoom application

To fix a particular problem, Zoom support might even have to receive your crash logs through the Mac system. Find the search symbol in the upper right corner of your desktop and click on it, Then click enter and type console. Choose User diagnostic reports and discover the newest. Provide us the report for crash …

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How to Collect Windows MSINFO in Zoom application

Overview To resolve any specific problem further, Zoom Support may need to have your Windows PC MSINFO. This information can be collected in two ways. Method One Search for msinfo32 by clicking the Windows icon. Then launch the msinfo32 software or system information (depending on your version of Windows). Select File and then Export after …

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How to Generate a dump file on Windows in Zoom

Overview The dump file might be helpful to troubleshoot Zoom client problems if it is often suspended or collapsed. If you need to produce and transmit a dump file to diagnose problems with the Zoom client on Windows, follow these procedures. Instructions  Click on the Windows button right-click and choose Task Manager. Double-click zoom conferences …

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Tips to Allow camera and microphone access in Kaspersky

Overview Some security software versions like Kaspersky stop Zoom from using your microphone and camera. You may use Kaspersky Internet Security or Total Security to let Zoom connect both the microphone and camera. You may exempt Zoom from scan to avoid Kaspersky from restricting the camera and the microphone if you have Kaspersky Endpoint Security. …

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What to do when Video not working on Lenovo devices in Zoom

Overview When your webcam doesn’t function on the Lenovo laptop with Zoom, you may go through a few basic troubleshooting procedures. If, as a video stream in Zoom, you obtain steps, troubleshooting tips:      Windows 7 Open the Start Menu for Windows and search for Lenovo – Web Conferences. Start the webcam and exit …

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How to Troubleshoot log for Linux in Zoom

While submitting a difficulty through with a desktop client, the Support staff could ask you to download a specified zoom troubleshooting kit to log further info about your trouble. When recreating the problem, these records must be shared with your current ticket to your Zoom Support Agent. The troubleshooting version could not provide Zoom assistance …

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Tips to troubleshoot log for Outlook Plugin on macOS in zoom

The technical staff might ask you to download a specialized Outlook plugin troubleshooting tool to log more details about the difficulty and support Zoom engineers analysis after some troubleshooting. These documents should be shared with your Zoom support officer via your current ticket after recreating the problem. The version of troubleshooting could not provide zoom support …

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Tips to Troubleshoot log for Outlook Plugin on Windows in Zoom

The support staff might ask you to download a specific Outlook plugin troubleshooting package to log more details about the problem and support Zoom engineers analysis after some troubleshooting. These files should be shared with your Zoom support officer via your current ticket after replicating the issue. The version of troubleshooting does not provide zoom support …

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