Change your Webex site URL

When you sign up for an account, your Webex site URL is based on your email address. It can, however, be changed to something more appropriate for your company or for you.

Overview

You will have to change the name of your Webex site during the site renaming process, and your meeting addresses and user attributes will also be updated.

You may need to wait 24 hours before seeing the new URL after changing it during business hours or during a maintenance window. Meetings scheduled on your behalf may be unable to be hosted; users may also be unable to join meetings scheduled on your behalf during this time.

Redirect your old Webex site to your new site

The old Webex site address can be redirected to the new one for 90 days after you rename your Webex site. The old URL automatically redirects you to the new one when you attempt to access the Webex site. In addition to meeting attendees, the new URL for the meeting is also forwarded. After the site renaming process is complete, the old Webex site address no longer works if you do not redirect the Webex site.

General Limitations

• It is not possible to stop the renaming process once it has begun.

• We recommend renaming your site within 24 hours. How long it takes to rename the Webex site depends on how many users are on it. You will need more time to rename your Webex site if you have more users.

• After the site renaming process is completed, the old Webex site name becomes available for reuse by other organizations if the old site doesn’t get redirected to the renamed one.

Webex Hybrid Calendar Service

• Previously scheduled meetings are not updated by the Hybrid Calendar Service. Meetings that have already been scheduled cannot be started or joined without a redirect (or an expired redirect).

  Update your Personal Room settings in Webex App to ensure proper scheduling of new meetings. In order to update the default configuration of a Hybrid Calendar Service, users should follow these steps:

  • For Microsoft Exchange or Office 365, go to Applications > Hybrid Services > Calendar Service > Cisco Conferencing Services Configuration and find the default Webex site.

  • You can access cloud-based services for Office 365 through the Control Hub from the customer view. Click on the Edit settings button to edit the settings of the hybrid calendar card with the Office 365 logo on it.

  • A cloud-based service for Google Calendar is available through Control Hub. Go to the Services tab under the customer view in Control Hub. You can edit the settings of the hybrid calendar card with the Google Calendar logo by clicking on it.

Webex Meetings

• The setting up of the new Webex site requires that you redirect your old Webex site to the renamed one, otherwise you won’t be able to join or start meetings that were created before the renamed Webex site was created.

Control Hub

• There is an option to sign in to Control Hub during the site renaming process, but you cannot change the settings for the Webex site in Control Hub.

• While you are renaming your Webex site, you should not add or modify users to it, or assign licenses to it when you are renaming. This will avoid any disruption of your Webex service.

• The renaming of the Webex site may have an effect on users who have not activated their accounts in your organization. You will have to reassign their licenses in order to ensure that their user attributes are updated when the Webex site has been renamed.

• In users’ activation emails sent before renaming the Webex site, the address for the Webex site does not appear to be updated when the site is renamed.

Video Devices and Webex Board

• After the 90 day redirection period has passed and the Join button has been clicked more than 90 times, you will not be able to use the Join button for video devices or Webex Boards if they were used for meetings that were created before the Webex site was renamed. In order to schedule a new Webex meeting with the new site name, the existing one must be canceled by the meeting organizer.

  If you choose not to redirect the video device and Webex board joining buttons for 90 days, then you will be able to use them right away.

Rename your site

You should contact the Cisco Technical Assistance Center (TAC) if you receive an error message when renaming a Webex site.

It is impossible to undo a renaming of your site once it has been done.

• To access Account Management, you will need to sign in.
• To access Cisco Webex Control Hub, click the down arrow next to your name on the right-hand side.
• You will find the Meeting option under the Services section in the left navigation pane.
• Then, select the site you wish to edit from the list, go to the Edit notification window, and click Next.
• If you would like to change the name of your Webex site, click the Next button, then enter the new name.
• If you choose to redirect your old Webex site to your renamed site for ninety days, you must first select Redirect old site to new site for 90 days, then click Next.

You will be able to see your old and new URLs for your site.

• Then click on Rename Site.

Frequently Asked Questions

What site URL do I use for Webex?

You will receive an email with the Webex website URL as soon as you sign up for an account with the email address you used to create the account. It is, however, possible to change the name to something that is more appropriate to the company or to you.

How do I change my Webex URL in outlook?

Your Webex site should be changed in Outlook if you want to use it

Using Outlook for desktop, select Webex Preferences on the ribbon in the Cisco Webex group when you’re on the Cisco Webex tab on your screen. Select Webex Preferences from the drop-down menu. Click on the Change Webex site button. By selecting Next, you will choose the URL for your Webex site.

How do you delete a Webex URL?

Access Control Hub by logging in. Click Meeting under the Services menu on the left. When you have selected the site that you wish to delete, you will be prompted to click Delete Site. Then click on the Delete button.

How do I get my registration URL for Webex?

You will need to access your Webex site by logging in and selecting Webex Events (classic). Go to the Attendees & Registration section of the Schedule an Event screen, then choose the link at Registration form at the bottom of the screen.

How do I share my personal URL on Webex?

The Personal Room URL can be found on the Home page of your Webex site if you go to the Help section of your Webex site. You can share your unique URL via an email message or an instant message: You can do this by selecting Invite and Remind from the Meeting Controls section and following the prompts.

All images and contents credit goes to help.webex.com