Changing common area phone settings in zoom App

The settings for common area phones can be altered after the phone has been added. These settings include the phone’s display name, emergency address, and caller identification.

Prerequisites for changing common area phone settings

• Addition and provisioning of common area phones
• On Business, Education, and Pro accounts
• With administrator privileges
• With Zoom Phone

How to access common area phone settings

Adding a common area telephone to the list of your available phones is a very simple process if you follow these steps.

Note: You can also set global settings for your phone, as well as settings that enable and disable specific features.

1. Log into the Zoom website.
2. Then, click Manage Users & Rooms in the navigation menu.
3. You will find the Common Area Phones tab on the left-hand side of the page.
4. Select the common area phone you would like to edit by clicking on it.
   Below the information is a list of the options you have.

Profile tab

• You can change the display name by clicking Edit next to the display name.
• The description can also be changed by clicking Edit next to the description.
• Site:
• A list of sites on which phone users are registered. If you wish to move the phone to another site, you can do so by selecting a different site from the drop-down menu.
• Package:
• To assign a package, click Assign. To remove a package, click * next to it.
• Extension Number:
• Select Edit next to the extension number you would like to change.
  Note:
• There is a maximum number of six digits for extension numbers. Extension numbers can range from 2 to 5 digits and site codes can range from 1 to 2 digits if you have multiple sites and enabled site codes.
• Number(s):
• Select the phone number you would like to assign directly to the common area phone. Only if you have assigned a package will this setting be visible.
• Emergency Address:
• By clicking the Manage button on the common area phone, you can edit the address. It is possible to select any URL assigned to a site or the default address of the site if you have multiple sites.
• Outbound Caller ID (only visible if you assign a package):
• If you want your phone to call out, you should choose the outgoing caller ID. There is a list of phone numbers assigned to the main automatic receptionist that you can use to dial out.
• This is the country of the emergency address for the phone, only visible if you have assigned a package to the phone. You cannot use the extension numbers when you are in a country that has reserved extensions.
• Area Code (only visible if you assign a package):
• Shows the default area code that will be displayed when dialing out. If you do not have the area code, then click Edit to change it. If you have not added the area code, then click Set.
• Time Zone:
• Set the time zone for the common area telephone by selecting a time zone from the drop-down list.
• Device Type:
• This field displays the model and brand of the device.
• Firmware Version:
• Indicates how the device’s firmware is installed. For the latest firmware versions, visit the certified phone hardware page. Devices that can’t be provisioned or don’t share firmware version will display dashes.
• MAC Address:
• This features the MAC address of the desk phone, which is 12 digits long.
• IP Address:
• Indicates the device’s local IP address, which is 32 bits long.
• Provision Template (optional; only visible if the device supports provision templates):
• You can apply custom settings to your phone using a provision template.
• Status:
• Indicates whether or not your phone is in the process of being provisioned. You will see an Online status if the phone is currently functioning and has been provisioned.
• Communications Content Storage Location:
• Configure the communications content storage location.

Below the page are the following buttons:

• Assisted Provisioning:
• Provide provisioning instructions. Our provisioning guide is also available.
• Unassign:
• Make sure your office telephones are turned into unassigned desk phones.
• Delete:
• Please remove the account associated with the common area phone.

Note: The changes you made to your common area phone settings will be automatically synchronized if you click the Resync button after you have done so. This will result in your phone re-syncing with the server and the changes you have made will be applied to your phone.

Policy tab

Certain Zoom Phone features can be enabled or disabled in the policy settings.

Settings tab

Note: Inbound calls can be routed differently during custom hours by setting custom hours.

• Business Hours:
• The user can edit the hours when they can answer phone calls by clicking Edit. Hours can be extended beyond 11:45. By manually entering a time in increments of 10 minutes, you can also specify business hours; for example, 11:10 PM.
• Closed Hours:
• Customizing business hours also allows you to specify closed hours.
• Holiday Hours:
• To declare certain days as holidays, click Manage.
• Keys & Positions:
• Modify the positions of the line keys.
• Blocked List:
• Enables blocking of external calls.

Call handling settings

• Ring the Device:
• Turn on or off ringing for inbound calls.
• Ring Duration:
• In the settings below (When a call is not answered), set the maximum ring duration before the call is handled (if you enabled Ring the Device).
• When a call is not answered:
• During the specified hours, you can choose the procedure that must be followed for unanswered calls.
  • Play a message, then disconnect:
  • In this case, the call is played a custom message and then the call is hung up. You can choose, record, or upload custom audio from the Audio Library.
  • Disconnect:
  • If the call is disconnected without a message being played, the call will automatically end.
  • Forward to another extension:
  • Calls sent to one extension will be forwarded to another extension.
  • Forward to External Contact:
  • It is possible to route calls to an external contact if the account has a directory of external users.