Changing if queue members can opt in/out in zoom app
If a queue member opts in to receive inbound notifications from queues they’re a member of, the admin can control whether they enable or disable the notifications (opt in or opt out of queue membership). It is also possible to enable and customize what reasons queue members can use to opt out if you allow them to do so.
Prerequisites for changing if queue members can opt in/out
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You must be the owner or administrator of the account, or have the relevant role/privilege
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Whether you are a Business, Education, or Pro account holder
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License for Zoom Contact Center
How to change whether queue members can opt in/out
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Zoom’s web portal can be accessed by logging in.
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Select Contact Center Management from the navigation menu and then select Roles from the drop-down menu.
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In order to edit a role, you will need to click on the role’s name.
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There is a tab called Engagement Settings that you can click on.
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You will need to toggle the option next to Queue Opt-out so that agents will have the capability of opting out of queues that they are a member of once they click the toggle.