Channel privileges for external users in zoom App
Overview
External users have different channel privileges than internal users, as shown in the following table.
Note: The account admin and channel admin can enable or disable privileges marked with an asterisk (*). You can learn more about the privilege by clicking the embedded links.
Comparison
Privilege | Internal users |
External users |
General |
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See members’ full profile information (name, profile photo, phone numbers, extension number, department, job title, location) Note: External members can see a member’s full profile information if the member is a contact. If the member is not a contact, external members can only see the member’s profile name and photo. |
✔ | |
See members’ presence status | * | * |
See bots used in the channel | ✔ | ✔ |
Create private or channels in the internal user’s account | ✔ | |
Be invited to join a public or private channel in the internal user’s account Note: For members to invite external users to a channel, this privilege needs to be enabled by the channel admin using the channel’s privacy settings. |
✔ | * |
Search for public channels in the internal user’s account | ✔ | |
Invite other members to a private channel Note: External members must be granted this privilege by the channel admin using the channel’s privacy settings. |
✔ | * |
Remove members from channels and set channel settings Note: These privileges are only available to the channel admin. External users can be assigned as the channel admin. |
✔ | ✔ |
Leave a channel | ✔ | ✔ |
Messaging |
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Direct message members
Note: External members can message members that are contacts. |
✔ | ✔ |
Start a group chat with members in the same channel Note: External members can start a group chat with members that are contacts. |
✔ | ✔ |
View chat history and files shared in channels they can access | * | * |
Use @all or @[user] chat mentions to notify all members or specific member | ✔ | ✔ |
Meetings and phone |
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Start or join a group meeting with all members | ✔ | ✔ |
Start a one-to-one meeting or Zoom Phone call with members in the same channels
Note: External members can start a one-on-one meeting or Zoom Phone call with members that are contacts. |
✔ | ✔ |
Apps and integrations |
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Use slash commands and message shortcuts | ✔ | ✔ |
Create, update, or connect to apps or custom integrations on channels that belong to internal user’s account | ✔ |