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Cisco Headset administration in webex

ByCorporate Guider Home, Webex

Cisco Unified Communications Manager or Control Hub can be used for the deployment, monitoring, maintenance, and troubleshooting of Cisco headsets.

There are a variety of headsets from Cisco designed to work with the Cisco Webex App, Cisco Jabber, Cisco IP Phones, and Cisco Webex Devices.

  • With Cisco Headsets 320 Series, users have the option of connecting the headsets to devices using USB ports or RJ9 ports on their devices.

  • A Cisco Headset 520 Series is one of Cisco’s wired headsets, capable of getting connected to a computer or other mobile device via a USB port or 3.5 mm audio jack.

  • Those with a USB or RJ9 port can connect to a device with a Cisco Headset 530 Series, which is a wired headset for connecting to devices.

  • There are two ways in which you can communicate wirelessly with the Cisco Headset 560 Series. Using a custom Y-cable or a USB port, each base can connect to a device or a device with a USB port. Multibase can also be connected to a Bluetooth® enabled device via Bluetooth® in order to connect to it.

  • There are a number of wireless headsets in the Cisco Headset 720 Series which have Bluetooth® connectivity that allows them to be paired with Cisco’s software clients and devices via Bluetooth®. Also included with the 720 is a USB adapter that you can use with other devices that do not have a reliable Bluetooth connection, for example, smartphones. Using the included USB cable, you can also connect the headset to your device and charge it using the included USB cable.

  • In order to pair with Cisco soft clients and Cisco IP phones, the Cisco Headset 730 uses Bluetooth connectivity to connect wirelessly to the Cisco Headset 730. A USB adapter is also included with the Cisco Headset 730 so that users who have devices that are not equipped with a reliable Bluetooth connection can use the headset. It is also possible to charge the headset using the USB cable that is included in the package and connect the headset to devices.

  • Designed exclusively for Cisco products, the Bang & Olufsen Cisco 980 is a wireless headset that seamlessly pairs with Cisco devices and soft clients using Bluetooth connectivity. A USB adapter and a USB cable are also included with the B&O Cisco 980.

You can find complete headset compatibility information in the Cisco Headset Compatibility Guide.

There is more information about how to set up and manage your headsets with Unified Call Manager and Control Hub in the following links.

Table 1. Headset Administration on Unified Call Manager

ArticleContents
Headset administration in Call MangerLearn how to set up the Cisco Headset Call Manager and how to prepare it for use.
Headset inventory management in Call ManagerGetting started with tracking and monitoring Cisco Headsets deployed on your site is an important first step.
Headset template management in Call ManagerHere you will discover how to customize headset templates for your specific Call Manager environment and make sure they meet your specific needs.
Prepare on-premises phones for headsetsUsing Cisco Headsets is as convenient as using a Cisco IP Phone. Follow the steps to configure it.

Table 2. Control Hub

ArticleContents
Headset administration in Control HubThe control hub will show headset inventory, an inventory report will be generated, and headsets will be removed from the system.
Customize Cisco Headset features in Control HubControl Hub can be configured to work with one or more headsets.
Analytics for your cloud collaboration portfolioDiscover how your headsets are being used throughout your organization by accessing interactive data visualizations.

Table 3. Multiplatform phone administration

ArticleContents
Headset management on multiplatform phonesThe Cisco Headset on multiplatform phones can be managed and upgraded with ease.

More information

  • Cisco Unified Communications Manager Configuration Guides

  • Get started with Control Hub

  • Cisco IP Phone 8800 Series Administration Guide

  • Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

  • Cisco Headsets documentation

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