Cisco Headset USB HD Adapter Release Notes in webex

You can find out the latest information on the Cisco Headset USB HD Adapter in these release notes in order to keep up to date on all the improvements that have been made along with the issues that have been resolved.

New Features

June 13, 2022

Version 1-3-28

Minor bug fixes

There has been a firmware release that improves CPU performance when you use Microsoft Teams on a call. Also, we have been able to resolve a minor issue with headphones volume controls on Windows devices.

March 22, 2022

Version 1-3-20

Minor bug fixes

There are a few minor improvements included in this firmware release for Webex integration.

July 26, 2021

Version 1-3-12

Microsoft Teams Support

It is available on the latest version of Microsoft Teams that the Cisco Headset USB HD Adapter can be used with call controls.

You can:

• Take calls and end them

• Calls can be held and resumed

• Your headset can be muted and unmuted

• You can adjust the volume on your headset

Multi-app Control

Multi-CISCO desktop calling applications can be used simultaneously with this firmware version. Using the Jabber UI, you can answer an incoming Cisco Jabber call and mute the Webex call in the process. While on a Jabber call, your headset’s call controls are only relevant to Jabber calls. Your Webex call can be resumed after the Jabber call is complete while you maintain headset control. 

• If you answer a call on another application while an active call is active, the call will not automatically be held. Don’t answer an incoming call from another app without holding or muting a call from the previous application.

• Only Cisco Jabber (version 12.9) and Webex (version 41.7 or later) are supported in this release. With Microsoft Teams, you can use multiple apps partially.

Minor Bug Fixes

Cisco Jabber ringback issues, Microsoft Teams interoperability issues, and Mac OS music playback issues are all fixed in this release.

February 26, 2021

Version 1-2-33

Headset Inventory Through the Cisco Headset USB HD Adapter

As long as the USB HD Adapter is connected to Cisco Unified Communications Manager (Unified CM) or Webex Control Hub, the Cisco Headset 730 will appear in the headset inventory. A USB HD Adapter was the only device available in headset inventory previously.

Cisco Webex Control Hub offers a variety of headset administration options. See Headset Administration in the Control Hub for more information.

In the Cisco Headset 700 Series Administration Guide, you can find information about headset inventory in Cisco Unified CM.

November 10, 2020

Version 1-1-66

Minor Bug Fix

Playback of headset microphones through USB adapters has been fixed in this release. It used to be that you couldn’t connect your headset microphone when using the USB adapter before pairing the headset with your computer.

October 21, 2020

Version 1-1-59

Improved Mute Button Behavior

When you are connected through the USB Adapter, your call client or device displays the correct Mute status. Through the USB HD Adapter, the mute status of clients and call devices was not synchronized.

Improved USB HD Adapter Logs

This document contains information about the Cisco Headset 730 USB Adapter which data is sent through Cisco IP Phones, Cisco Jabber, and Cisco Webex. We use headset logs to monitor things such as the strength of the Bluetooth connection, the quality of calls, and the settings on the headset in order to help our engineers debug and fix potential problems.

Bluetooth Security Enhancement

Cisco Headset 730 has enhanced encryption between the USB adapter and the Cisco Headset 730 so that KNOB attacks will not be possible.

Minor Bug Fixes

With this release of the USB Adapter, you can now play music more smoothly and have better control over music through the USB Adapter thanks to bug fixes.

May 7, 2020

Version 1-1-33

Improved Switching Between Bluetooth Sources

When you are connected to the USB HD Adapter through the use of the USB HD Adapter, you are now able to seamlessly switch between two music sources. Prior to this update, users were unable to switch from the USB HD Adapter to another Bluetooth source while connected to it through the USB HD Adapter.

Improved Music Playback on Mac Mojave

There has been an improvement in the audio quality of Mac OS Mojave users.

USB Adapter LED Enhancement

In the absence of a headset paired or when the adapter is not in pairing mode, the LED indicator does not illuminate when you plug the adapter in. Previously, the LED would flash both when the headset was in pairing mode as well as when no headset was paired with it.

For more information, see Pair the USB Adapter to Your Headset.

Improved Call Button Behavior

By connecting the USB adapter to your computer, you will be able to reject incoming calls in a clean and efficient manner. When the headset received an incoming call in the past, it would sometimes answer that call and then reject it.

Whenever a call comes in, press the Call button on the left ear cup twice to reject it.

February 4, 2020

Version 1-0-48

Cisco Headset USB HD Adapter

It comes with a USB HD Adapter which allows you to use your Cisco Headset 730 with those devices without Bluetooth connectivity that do not have a Bluetooth option. Upon opening the package, you will find the USB HD Adapter paired with your headset. When you plug the USB adapter into a powered USB port on your computer, it automatically connects to your headset and becomes active.

If you connect the USB Adapter to your headset, you will see an LED blink and then turn solid once the headset has been connected to the USB Adapter. In the case of an unconnected headset, the LED will turn off if the headset cannot be connected.

The headset can be disconnected by unplugging its adapter from the call device when you are ready to do so. After you disconnect the USB HD Adapter, your headset will take about ten minutes to accept another active Bluetooth connection after it has been disconnected from the USB HD Adapter. Alternatively, if you want to quickly pair a new device, you can turn off your headset and then turn it back on again.

Known and Resolved Issues

July 26, 2021

Version 1-3-12

Known Issues

• When the headset is connected to a computer and the adapter is connected to Windows, there can occasionally be long delays in the playback of music.

  Workaround: The application for streaming music should be restarted.

March 15, 2021

Version 1-2-33

Known Issues

• If you pair your headset with both a Bluetooth device and the USB HD Adapter, you may occasionally experience audio playback problems after the headset has been powered off and on again.

  Workaround: The USB HD Adapter needs to be disconnected from your computer and then reconnected.

May 7, 2020

Version 1-1-33

Known Issues

• When using the USB HD Adapter with Cisco Webex, playback of music will not resume after a call.

  Workaround: The application for streaming music should be restarted.

• The USB Adapter cannot be connected to a mobile device until it is closed by the user before they can playback music on their mobile devices.

  Workaround: Whenever you switch from one source to another on your mobile device, you must close the desktop browser and music app.

• When users switch between the audio sources of their mobile devices and the USB HD adapter, there is occasionally a 30 second delay.

  Workaround: Whenever you switch from one source to another on your mobile device, you must close the desktop browser and music app.

• If users are running Windows 10 and upgrading the USB HD Adapter or if they power cycle the headset after the upgrade, they may experience poor or no audio.

  Workaround: It is possible to remove the USB HD Adapter from the Windows 10 device list by going to Settings > Devices > Cisco 700 USB Adapter > Remove Device in order to do so. You will need to unplug the adapter and then re-plug it into the USB port on your computer. After installing Windows 10, the USB driver is automatically reinstalled and audio playback is restored.