Cisco Jabber Sign-in Issues In Webex
Sign-in issues with Cisco Jabber
iPhone and iPad
There are several troubleshooting tips you can try if you are having problems signing in:
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Please make sure that you are using an operating system and device that is supported by the application.
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If you are using a Wi-Fi network that is not connected to your corporate network, make sure that you have access to it.
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It is important to check with your system administrator if your collaboration edge environment has been set up properly if you have access rights to your corporate network from non-corporate Wi-Fi networks.
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It is a good idea to make sure that your VPN is connected (if VPN is required) if you have the right to access your corporate network using non-corporate Wi-Fi networks. Your system administrator should be contacted if you are unable to connect to your VPN.
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It is very important that if you are using Phone Services, you check the network connection between your device and the corporate network in the following manner:
- Go to your web browser and open it.
- In your Web browser, type in the following URL to access the administration pages for your company’s Cisco Unified Communications Manager server address in order to access the administration pages for your company’s corporate phone system.
- Example:https://209.165.200.224
In case you are unable to locate the Cisco Unified Communications Manager server address in your organization, please contact your system administrator.
- Example:https://209.165.200.224
- You may need to change your network access point if you are having trouble accessing the administration pages for your corporate calling system. You should contact your system administrator if you are still unable to access the administration pages for your corporate calling system in order to find out if there is a problem with your network.
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It is important to check that if you are using Cisco Unified Communications Manager IM and Presence Service Service Release 9.1 or earlier, that you can sign in with your user account in the following way:
- In the presence server name/ccmuser format, enter the URL as follows: https://presence server name/ccmuser.
- Contact your system administrator if you are unable to access the server, so they can investigate if there is a problem with the network.
- Using your username and password, you will be able to access your account.
- You should contact your system administrator if you are having trouble logging in to your account.
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You need to make sure that you can log in using the user account you created when you installed Cisco Unified Communications Manager IM and Presence Service Service Release 10.0.
- It is recommended that you enter the URL as follows: https://ccm server name/ccmuser.
- The server may still be unavailable if you haven’t been able to access it, and it might be a network problem on your end. If not, contact your system administrator.
- Please enter your username and password in order to log in.
- You should contact your system administrator if you are having trouble logging in to your account.
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Please check the network connection between your device and the Cisco Unified Communications Manager IM and Presence Service Service if you are using Cisco Unified Communications Manager.
- Using a ping utility, you can try pinging the Cisco Unified Communications Manager IM and Presence Service server from your computer.
- This section will allow you to enter the Fully Qualified Domain Name of the server in the format name.domain.com, which is: presence server name.domain.com
- Please contact your system administrator if you are unable to ping the server.
Android
Try the following troubleshooting tips if you are having trouble signing in:
- It is important to make sure that you are using an operating system and device that is supported. If you are interested in knowing which devices and operating systems are supported by Cisco Jabber for Android, please refer to the Release Notes for the specific release you are using.
- The Cisco Jabber for Android software must be updated to the latest version in order to work properly.
- Cisco Jabber can be downloaded from the Google Play Store if you are running an Android device.
- If a VPN connection is required, make sure that it is connected (if a VPN is required). If your VPN is not working and you are not using Expressway Remote and Mobile Access, you will need to contact your system administrator for more information on how to configure your VPN.
- There may be instances where the sign-in fails when switching users with the Reset Jabber function when you are using HTTP basic SAML SSO authentication:
- Cisco Jabber needs to be reset.
- When you are using Android OS, force quit the application completely.
- Please log in to continue.
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The following steps will help you verify the network connection between your device and the corporate network if you are using Phone Services:
- Make sure that your web browser is open.
- Enter the following URL in your web browser if you want to access the administration pages for your corporate calling system: http://cisco_unified_ communications_manager_node_name_or_ip_address/ucmuser to access the administration pages.
- It would be helpful if you could contact your company’s system administrator if you don’t know the address for your Cisco Unified Communications Manager node.
- You may need to change your network access point if you are having trouble accessing the administration pages for your corporate calling system. In case you still are not able to access the administration pages for your corporate calling system, please contact your system administrator to determine if there is a network problem that needs to be resolved.
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I would advise you to check the network connection between your device and the node if you are using Cisco Unified Communications Manager IM and Presence Service as follows:
- To ping the Cisco Unified Communications Manager IM and Presence Service node, open a ping utility and use it to ping the target server.
- There are several formats in which you can enter the Fully Qualified Domain Name (FQDN) or IP address of the node:
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- presence_node_name.domain.com
- ip_address.domain.com
- Your system administrator should be able to assist you if you are unable to ping the node.
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- To ensure that your tablet is set up properly to use, contact your system administrator if you are using one. It may be necessary to perform additional configuration in order to use some tablet services.
- You can send a problem report to your system administrator if you are still unable to set up Cisco Jabber for Android.
Frequently Asked Questions
Why is my Cisco Jabber not connecting?
Please sign out and then sign back in to the Jabber app once you have logged out. The device needs to be restarted. The Cisco Jabber software needs to be uninstalled and reinstalled. In order to find out more about how to install Cisco Jabber, you can visit this webpage: Cisco Jabber – How to Use Jabber to Expand Your Office Phone for instructions.
How do I reset my Cisco Jabber login?
Depending on the reason for the reset, you might be changing your account, clearing your log files, deleting your chat or call histories, or troubleshooting Jabber errors. You can sign out of Cisco Jabber by clicking the gear icon on the top right hand corner of the screen. You can reset your Jabber account by clicking on the Reset Jabber link on the Sign In page.
How do I log into Cisco Jabber?
How to Sign In to Jabber
- Go to your desktop and click on the Cisco Jabber icon that you can find there. In the event that it is not on your desktop, you should contact your local IT department for assistance.
- In the password field, please enter your username and “@oii.oceaneering.com” as well as your NETWORK password. …
- In case you wish to be signed in when Cisco Jabber begins, check the box “Sign me in”.
- Please select Sign In from the menu.
How do I reconnect Jabber?
Sign-In
- It should already be filled in with your username and password, however if it is not, please enter your user ID and password in the box provided. It is possible to contact IPNetVoice Support if you have forgotten your password, or you can use the Password Tool if you have forgotten it.
- If you wish to re-login to Jabber, click the Sign-in button.
Why does my Jabber say offline?
It is likely that the multiple instances are caused by three possible problems: the cache of local contacts in Jabber, the integration of outlook contacts, and the configuration of Outlook. LDAP contacts are duplicated in a number of ways
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