Cisco VoIP Number Policy in webex
In order to make use of Cisco VoIP service, you need to order or use a new phone number or port in a number that you already own.
1. General
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It should be noted that Cisco does not make any guarantees regarding the availability of telephone numbers, even if the number is listed as available by Cisco.
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No phone number provided to you by Cisco will be leased or sold to any third party.
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Your requested name may not always appear on the Caller ID.
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Every telephone number is treated by Cisco as a two-way number.
2. New Number Ordering
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There are two ways to order numbers from Cisco. You can either order numbers individually or order them in a sequential block (a “Block Order”), which means they are ordered in sequential order.
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There are three different increments that can be ordered for a Block Order: 10, 50 and 100 units.
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It is not possible to delete an individual number from a block order. It is necessary to delete the entire block if you want to remove a portion of the block. If you want to remove new numbers from the block, you must delete the whole block.
3. Number Porting
It is possible to port a Cisco number. Cisco’s VoIP services offer customers the ability to port their existing phone numbers from one service to another. The process of porting must be conducted in accordance with applicable laws. There is no place for “slamming” activities. Unless there is written permission from the appropriate account holder, Cisco will not be able to change any party’s provider of telephony services without obtaining prior written authorization from them.
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There are a few requirements that must be met in order to enable port-in from another service provider to a Cisco VoIP service:
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The porting information you provide to Cisco must be accurate and complete.
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There must be proof that you own the numbers that are being ported, in order for them to proceed.
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In order to complete your number porting request, Cisco may require you to log into your admin portal.
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As a result of factors that are beyond Cisco’s control, Cisco may not be able to complete a port request, such as delays caused by You or another service provider.
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Before publicizing ported numbers, please make sure that those numbers have been successfully ported and that the porting was successful before you do anything with them.
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A specific time of day for the port cannot be guaranteed by Cisco.
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Lead DSL/ADSL numbers should not be ported in to a new DSL connection.
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In general, you should avoid porting phone numbers to VoIP that have not been tested or aren’t supported. Examples of this would include alarm or security numbers, elevator lines, etc.
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It is possible to experience outages of service if porting activities are rescheduled, especially on short notice.
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The Port-Out Procedure (i.e., the transfer of an existing Cisco VoIP number(s) to another VoIP service provider) is as follows:
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In order to ensure the validity of a port-out request, Cisco makes reasonable efforts to ensure that it is valid, however it is not responsible for any unauthorized port-outs that might occur.
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4. Service Cancellation
You are solely responsible for porting out the numbers after terminating or cancelling the VoIP service in the event you wish to retain ownership of the numbers and transfer them to another provider should you wish to keep them. There will be a reasonable amount of time after a number has not been ported out that the number will be released. The availability of a particular phone number after it has been released by Cisco cannot be guaranteed in advance.