Cisco Webex Add-On Required when Starting or Joining a Meeting on a Mac
In order to start or join a Cisco Webex meeting on a Mac, you will need to install the Cisco Webex Add-On.
How do I install Webex Meeting software on my Mac?
Whenever a Mac user joins a Cisco Webex session from Safari or Firefox, an add-on requirement is displayed.
Error: On a Mac, using Safari or Firefox, you will receive the message ‘Service Unavailable’ when you attempt to join a Personal Room meeting.
Solution:
The steps below will guide you through the installation of Webex Meetings on your Mac computer:
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To download and install Cisco Webex Add-On Required for Cisco Webex, go to the Cisco Webex Add-On Required page and click on the icon.
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In the newly downloaded Cisco_Webex_Add-On.dmg file, double-click on it to install it.
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Double click on the file named Install Cisco Webex Add-On.App and follow the onscreen instructions.
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Open the file by clicking the Open button.
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Please click the Install button to begin the installation process.
There will be a Webex meeting window appear after a few moments. The following additional steps should be followed if the issue persists:
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The easiest way to allow plugins in Safari is to go to the Preferences tab and select Security.
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For the changes to take effect, you will need to exit and restart the browser.
Frequently Asked Questions
How do I enable Webex add ins on Mac?
For the Webex App Outlook integration to be enabled, or to enable it manually, go to the Preferences > General section of your Webex App. You can enable the Cisco Webex Meetings option when you start your computer and the Always connect to Microsoft Outlook option when you start your computer.
How do I join a Cisco Webex meeting on a Mac?
Webex Meetings on Mac: How to join one
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Click on the “Go” button on your desktop, then click on the “Applications” tab.
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In order to use Cisco Webex Meetings, you must double click on it.
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If you are asked to sign in, click the “Use as guest” button so you won’t have to sign in.
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The meeting number can be copied directly from the Webex invitation email and pasted into Webex.
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The password for the meeting can be found in the email and should be entered into the Webex app as soon as possible.
Why is Webex not working on my Mac?
There are additional troubleshooting steps that you can take:
Uninstall any Webex meeting software that is currently installed on your Mac, shut down any open web browsers, and then restart your Mac in order to start or join a meeting again. Try to create a new user profile on your Mac if you are still unable to connect to a meeting and then try to start or join a meeting using the new user profile if you are still unable to connect.
Does Webex meeting work on Mac?
Listed below are the minimum requirements for Mac OS X
In order to run Mac OS 10.13 and later, the Mac must be running a supported Mac. . It must be a Mac with an M1 chip or an Intel CPU and have at least 4 GB of RAM. It is necessary to meet additional system requirements in order to use some features: webex meetings, personal rooms, and reactions.
Do I need to install Webex to join a meeting?
The desktop application does not have to be installed on your computer for you to use it. The meeting can be conducted entirely through your internet browser, as well, if you prefer. 1. Click on “Join” when you receive an invitation via email and open it in your email application.
What is Cisco Webex add on?
Extension for Cisco Webex. Cisco Webex is one of the most popular web and video conferencing applications on the market today. With Cisco Webex, you can communicate easily, quickly, and cost-effectively with anyone, anywhere, on any mobile device or video device.
Does Webex need Cisco extension?
If you are a professional using WebEx for work, the good news is that you don’t need the extension to join WebEx meetings – you can just run a temporary application instead.
How do I reset Webex app on Mac?
The Webex application can be reset by clicking the Reset button
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On the upper left corner of the page, click on your profile picture.
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You can get help by clicking the Help button.
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Click on the Health Checker button.
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Then click on the button that says Reset database.
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Please click on the Yes button to confirm.
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In order to restart Webex, you will need to restart your computer.
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In the work email address field, you will need to enter your CCAC email address.
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The next step is to click the Next button.
All images and contents credit goes to help.webex.com