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Collecting Windows MSINFO in Zoom App

ByCorporate Guider Home, Zoom

In some cases, Zoom Support needs to access your Windows computer’s MSINFO to help troubleshoot a problem. There are two methods you can use.

Option one:

  • Search for msinfo32 by clicking on the Windows icon. Once you have run the program Msinfo32 or System Information (depending on your version of Windows), you can view the information. 

  • Select File, Export…, and then click the Export button.

  • Name the file, and then click Save.
  • You can upload the log file to Dropbox or Google Drive and send us the link in your support ticket.

The second method

  • Run the Command Prompt by clicking the Windows icon and searching for it.

 

Related articles

  • Mass-deploying with preconfigured settings for Windows
  • Generating a dump file on Windows
  • Mass-deploying with preconfigured settings for macOS
  • Sending a problem report and client logs
  • Zoom Installers

Related posts:

  1. Increasing participants in zoom app
  2. Understanding Zoom privacy alerts
  3. Managing advanced screen sharing settings in zoom app
  4. Changing settings in the PWA client in zoom app
  5. Joining different meetings simultaneously in zoom app
  6. Starting or joining a meeting as the host in zoom app
  7. Green Room Process in zoom app
  8. Managing address books and contacts in zoom app
  9. Real-time analytics and historical KPIs glossary in zoom app
  10. Using Workspace Reservation for Zoom Rooms

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Error: ‘We could not share this file because this file type is not supported for file sharing’ when Sharing a .SWF File in a Meeting Webex

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Error message “We could not share this file because this file type is not supported for file sharing” appears whenever a.SWF file is attempted to be shared during a meeting….