Combining your Zoom accounts using account consolidation

When a user’s separate accounts with the same email domain (such as @mycompany.com) are verified and the owner or admin of those accounts decides that users are allowed to consolidate into their account, then these separate accounts with the same email domain will be consolidated into one account. There is the option of changing the email address of these separate accounts so as not to be consolidated with their other accounts. As part of the consolidation process, you will be able to receive a refund for any licenses or add-ons purchased through separate accounts. A parent account will be assigned the licenses and add-ons for the added users once the accounts have been consolidated.

A domain can also be added to the account by the account owner or admin, but those users will not be consolidated into one account. The Zoom account will need to be terminated or your email address will need to be changed if they do not choose to consolidate users.

Prerequisites for consolidating your Zoom accounts

• Accounts associated with domains have enabled the option Allow users from the same domain to consolidate their accounts into one

• (To avoid a consolidation of email addresses) Alternative email address

How to consolidate accounts

1. The account will prompt you to consolidate into the parent account if the associated domain is verified and the setting Allow users with the same domain to consolidate into this account is enabled. Signing into an existing account or creating a new account will display the prompt.
   Note: When you sign into Zoom, a prompt will appear. In the domain settings, the admin can also click Send Email to send you an email notification.

2. Once you’ve clicked Consolidate into Account, you can continue.

3. The user’s outstanding balance will be refunded before consolidation is performed.

4. Refund requests are confirmed on a confirmation page after they have been submitted. Once the refund process has been completed, you will receive an email.

The parent account will just confirm that users without paid accounts have joined.

Notes:

• You will receive the following details after accepting the invite and joining:

  • Please provide your profile details (name, photo, time zone, etc.).

  • Webinars and meetings scheduled

  • Recordings in the cloud

  • Chat history

  • Contacts

  • Settings
    If your settings conflict with the account settings of the group you’re joining, they may be altered. Licenses for large meetings and webinars won’t transfer, so administrators will have to assign them to the new account. The account invitation will not include reporting data, so please download any reports you need before accepting. While the user’s IM history on the previous account is transferred with and accessible by him or her on the new account, the account admins will not have access to the IM history on the previous account before joining the new account.

• You will not be affected by the change in Vanity URL when you join an account, but your meeting and webinar IDs will remain the same. However, the join links will be changed to reflect the new Vanity URL. Those attendees who join the meeting with the old vanity links will be reminded that the meeting is no longer associated with the old vanity link and may be confused as a result of that. You may need to resend your registration confirmation email to guests and change the join URL in your calendar events to avoid this happening.

How to change the account email

The user will be prompted to consolidate into the parent account if an associated domain has been verified on the account and the setting Allow users with the same domain to consolidate into the parent account has been enabled. If neither option is selected, you will be prompted to change your email address or consolidate into a parent account. A user who has a verified domain associated with the account and whose email address is not allowed to be consolidated with that account, if this option hasn’t been enabled, will have to change their email address. If you try to sign up for a new account or log in to an existing account within the Zoom web portal or Zoom client, you will receive a prompt asking whether you would like to set up your account. A notification may also be emailed to you if you already have an account with us.

1. After clicking on the Update Email Address button on the prompt, you will be prompted to click on the Continue button.
   Note: It is possible that the owner of the account or the administrator has chosen not to allow users from the same domain to consolidate into the account. In these cases, you will only be able to change your email address.

2. Click on the Save button once you have completed the required fields.

3. In order to confirm your new email address, you will receive a confirmation email. Click on the Confirm Change link in the email after you have opened it.

   Note: The confirmation email should have arrived in your inbox by now, however if you did not, check your spam folder to make sure no-reply@zoom.us is allowed access there.

4. If you would like to change your password, please enter it and click Submit.

5. To access your account, click on Sign in Now at the top of the page.