Configure dialing behavior for outbound calls-Webex
You are able to provide consistent behavior for call routing, number presentation, and call screening when you configure the external dialing settings for Webex Calling.
Webex Calling supports a variety of dialing behaviors, number presentations, and outgoing call screening options.
It is common practice in enterprise organizations to make use of an outbound dial digit in order to prevent dialing overlap with other on-net behaviors. There are various circumstances in which businesses like the permissive calling method (which does not include the outbound dial digit). With or without an outgoing dial digit, the call routing logic in Webex Calling is able to accommodate a variety of user dialing behaviors in a consistent manner.
The E.164 number format is utilized by Webex Calling for the purposes of calling and connected number identification, outbound call screening, and contact resolution. Administrators have the ability to configure an organization’s phone number format (either E.164 or National) for calling and connected number identity. This enables administrators to apply uniform numbering. This is applicable to sites that do not have an outbound dial digit configured on their phone.
Permissive dialing is turned off for companies that already have an outbound dial digit configured, and the E.164 format is utilized instead. Even if the organization is configured to use the National format, the E.164 format will always be applied.
When you arrange locations in an organization to utilize an outbound dial digit, you should inform users that they need to include the outbound dial digit when they are placing calls to outside numbers.
The local and long-distance call types are combined into a single national call type before being used in the process of defining the types of outgoing calls.
Make necessary adjustments to the service parameters for outbound calls.
Complete the following in order to configure Outbound Dialing from within Service Settings:
Before you begin, you should know that administrators have the ability to specify an organization’s phone number format (E.164 or National) for calling and connected number identity. This will allow uniform numbering to be applied.
The E.164 format is utilized by companies that make use of an outbound dial digit.
1. In the admin section of https://admin.webex.com, navigate to the customer view and then select Services > Calling > Service Settings.
2. Scroll down to the section labeled Calling phone number format, and then select the method that you want to use to manage outbound dialing.
3. Set the organization’s calling and call history preferences for the phone number format used by the organization. It is applicable to places that do not have an outbound dial digit preset in their settings. In all other cases, the E.164 format will be utilized. Even if the organization is configured to use the National format, the E.164 format will always be applied.
- The E.164 format is an international standard that includes the country calling code (which can be anywhere from one to three numbers).
- The standard used for phone numbers at the national level, which can differ from country to country.
You are able to make use of an outbound dial digit when configuring locations inside an organization. When users make calls to external numbers using the Webex App, Webex Desk, or Room device, administrators have a responsibility to remind users to always include the outbound dial digit.