Configure features for the Cisco IP 6800 and 7800 Series phones in Webex

These buttons are essential to the operation of many of the features and functions of the Cisco IP 6800 series phones, including the following:

• Navigation cluster—Your phone’s navigation cluster may be identified by the circular button that sits in the middle of the device. When you are in the phone menu, you may navigate between the many choices, lists, and menus by pressing up or down. To choose the item that is now highlighted, press the button in the center.

• Softkey buttons—The function that is displayed on the screen above that key may be accessed using the key that is located below the screen. The function of the softkeys will change based on what you are currently doing. You may see a list of other functions that are accessible by pressing the More (…) softkey.

• Toggle Buttons for Features and Lines

• • Feature buttons— Utilized for services such as speed dial or call pickup, as well as the ability to monitor your status on another line.
  • Line buttons—Used to start a call, answer an incoming call, or resume a call that was previously held. You also have the option of utilizing the line key in order to open and end the call session window, as well as move inside the call session window. To view the calls that are currently on the line, open the call session window.
• The following functions are indicated by the feature and line buttons lighting up:
  • Green—Line is idle.
  • Red Steady—The line is currently in use or active.
  • Red Flashing—There is either a caller on hold or an incoming call at this time.
  • Amber Steady—Line is unregistered (cannot be used).

There are several functions that are capable of being assigned to softkeys or feature buttons. In addition, you may access some features by using the relevant softkeys or the accompanying hard button. The Cisco IP Phone 6821 only has a select few physical buttons available to use. To access the majority of the call features, use the softkeys.

Are you interested in seeing how it operates on the device? You may watch a complete selection of videos pertaining to the Cisco 6800/7800 series desk phone by navigating to our how-to video library.

Make and receive calls

Placing calls

To place a call:

• Take the handset in your hand and dial the number in question.
• If you have a headset attached to your device, you may place the call by pressing the button on the headset and then dialing the number.

Do you want to observe how it should be done? See how to make a call with the Cisco 6800/7800 or Cisco 8800 desk phone in this video demonstration that you can watch online.

Answering calls

To answer an incoming call:

• Take the phone in your hand. You can also hit the button labeled “Answer softkey” or the button labeled “Speakerphone.”

Rejecting calls

To decline an incoming call:

• When you press the Decline softkey, the incoming call is instantly sent to voicemail or to the destination you choose for call forwarding when there is no answer.

Answering calls while on an active call

To answer a call that is coming in while you are already on the line:

• Hit the button labeled “Answer.” Your currently live call will be put on hold by the system automatically.

To decline the incoming call:

• Tap the softkey labeled “Decline.” The incoming call is automatically sent to voicemail or to the location you choose for call forwarding if there is no answer.
• Do you want to observe how it should be done? Watch a video demonstration to learn how to pick up your Cisco 6800/7800 or Cisco 8800 desk phone and answer a call.

Configure call functions

Call hold

Put a call that’s currently in progress on hold:

To put the phone on hold, either press the Hold button or the Hold softkey.

Do you want to observe how it should be done? Watch an instructional video to learn how to put a call on hold using the Cisco 6800/7800 or Cisco 8800 desk phone.

Resume call that was placed on hold

You can retrieve an ongoing call that has been put on hold by either:

• To resume, press the button labeled “Resume.”
• To continue the call, press the button for the line where it is being held. The flashing red light in the middle of the screen indicates this.

N-Way calling

Start an N-Way call when you are already on a call that is active:

• Press the softkey button labeled More > Conference.
• Enter the extension or phone number that you want to use.
• Hit the button labeled “Call.” Repeat pressing the Conference button as soon as the called number picks up to establish the connection for the three-way call.
• You can either hang up the phone or press the End Call softkey to terminate a three-way call.

Do you want to observe how it should be done? You may start an n-way call on your Cisco 6800/7800 or Cisco 8800 desk phone by watching a video example of the process.

Set up call forwarding

In order to activate call forwarding:

• Hit the button labeled “Forward.”
• Choose the option that says “forward to.”
• To select an option, click the.
• In the second Forward All section, you will need to enter a number in the same manner as if you were making a call.

If you are configuring this for the first time, you should push the up navigational arrow until you reach the first Forward All.

To enable, press the Set button.

• The indicator shows that the line has been transferred to the specified destination number.

Do you want to observe how it should be done? You can enable call forwarding on your Cisco 6800/7800 or Cisco 8800 desk phone by watching a video example of the process.

Transfer a call

Make a blind transfer

You should not discuss the caller in private with the person to whom you are transferring the call before you transfer the call.

While on an active call:

• While you are on a call, you can transfer your call by pressing the Transfer button or the Transfer softkey.
• After entering the phone number, hit the softkey labeled Call. The initial call will be immediately put on hold, and the phone of the person you are trying to reach will begin to ring.
• When the party at the destination picks up, you will have the opportunity to discuss the call in private before transferring it.
• Repeatedly pressing the Transfer button or the Transfer softkey will bring the transfer to a successful conclusion.

Make a direct transfer to voicemail

You may send a call directly to the voicemail of another user without the recipient’s phone ever ringing.

During the time that I was on a live call:

• Hit the softkey labeled “More.”
• Hit the shortcut key for the Blind Transfer.
• In order to transfer the call to another extension, dial *55 followed by the extension number. The call has now been transferred to voicemail in its entirety.

Enable do not disturb

To activate the do not disturb mode:

• To turn Do Not Disturb mode on, press the More softkey followed by the DND softkey.

When the “do not disturb” feature is on, any incoming calls are automatically sent to voicemail or to the location you specified in the “call forward no answer” setting. Pressing the More softkey and then pressing the Do Not Disturb (DND) softkey again will turn off the do not disturb feature.

Do you want to observe how it should be done? View this video tutorial to learn how to activate the do not disturb feature on your Cisco 6800/7800 or Cisco 8800 desk phone.

Park and retrieve calls

Call park is a type of shared hold that enables you to “park” an incoming call on one phone and then recover it using another phone. For instance, if you get a call from a client who has a query about their archived file, you may park the call and retrieve it from the phone in the file room in order to respond to the customer’s inquiries on their account.

Park a call:

• Enter *68 (star 68) by pressing the Transfer softkey and then entering it.
• Dial the number.
• To indicate that you are ready for the prompt, press the pound key (#). You have the option of either entering the extension against which you would like to park that call or pressing the # (pound) key to park the call against your own extension.

Any phone may be used to retrieve a parked call:

Make sure you press More.

• To pick up items, press the Pickup softkey.
• Do you want to observe how it should be done? View an instructional video to learn how to park and recover calls on your Cisco 6800/7800 or Cisco 8800 desk phone.

Access call history

Get access to your call history, including calls you’ve made, answered, and missed:

• To access the information and configuration settings, press the button.
• To hear your most recent calls, press 1. From this screen, you may choose All Calls, Missed Calls, Received Calls, or Placed Calls from the list of options.

• You may make your pick by using the navigation arrows to go to the list you want, and then pressing the Select softkey when you get there.

To make a call, scroll to the number you want to call, and then hit the softkey labeled “Call.”

Pressing the Call return softkey will immediately allow you to place a call to the most recent call that you missed.

 

If you have missed a call in the recent past and the missed call shortcut function is turned on, then you will be able to see this key on your keyboard. You are able to examine this setting by clicking the button labeled Information and Settings, then choosing User Preferences, and finally Call Preferences.

Voicemail

Set up your voicemail

In order to set up your voicemail, please:

• Dial the number for your company’s voice gateway, or hit the Messages button on your phone.
• After entering your mailbox ID, press the # (pound) key on your keyboard.
• Enter your own passcode here.

In most cases, your passcode will consist of a six-digit number followed by the pound (#) key.

• The prompt for selecting the available menu selections starts now.
• Simply dial the number 1 to access your voicemail.

Access your voicemail

To access your voicemail:

• Click the icon labeled Messages.
• The next step is to pay attention to the audio prompts and select a PIN, record your name, and record a special welcome for yourself.

Retrieve your voicemail

• To access the voicemail you have been left:

To enter your voicemail PIN, you will need to press the Messages button and then follow the voice prompts.