Configure your Cisco Voice Gateway VG420/VG400 ATA in Control Hub – Webex
The VG420/VG400 ATA is a fully managed device that operates on the Webex Calling platform, and it provides the following benefits:
- Customers of Webex Calling now have access to an 8-port device as an upgrade option from the regular 2-port device.
- A straightforward transition route for UCM clients shifting their calling needs to Webex Calling.
- You should use this for outdated PBXs, as SIP trunking is incompatible with them.
Hardware and specifications
The following kinds of interfaces can be used with the Cisco VG420 Voice Gateway:
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Gigabit Ethernet (GE)
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Micro USB Console Port
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RJ45 Console Port
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FXS Ports
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FXO Ports
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Network Interface Module (NIM)
The following constituents combine to form the VG400 ATA:
Two interfaces
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Eight RJ11 FXS ports for analog devices.
When linked to the Webex Calling platform, any VG400 model that does not support FXS ports also does not allow FXO ports.
- Ethernet ports for both the WAN and the LAN.
- The ATA features LEDs that indicate the current condition of the device.
Before you begin
- Before you can associate a device with a user or workspace in Control Hub, the user or workspace must first be associated with the organization.
- When installing an ATA that has more than one port, Control Hub will handle each of those ports as if they were their own distinct device.
- Before activating the device, make sure that all of the network settings have been configured when adding an ATA.
Note that you will not be able to view or modify these network settings once the device has been enabled. Some of the accessible network options include the virtual local area network (VLAN), IP address, and subnet mask.
Configure the ATA device for users and workspaces
Before you begin
Within Control Hub, configure the ports of the VG400 ATA device to correspond to a certain user.
1 Users may be accessed from the customer view at https://admin.webex.com. Click there.
2 Choose the person whose settings you want to alter, then scroll down to Devices.
3 Choose the device to which you would want to make changes or add new features.
4 Click the Configure Ports button that’s located in the Users on this Device section.
5 Simply click the plus sign (+) symbol to add a shared port setup.
6 Enter the name or phone number, then make your selection from among the available possibilities.
7 Select the Save option.
In the lookup, only workspaces that do not have devices are displayed.
Click the Save button, then check the box in the T.38 column to indicate that the device requires fax compression using the T.38 standard, or override the user-level compression parameters.
An ATA is a device that may be installed in a workplace; for instance, it is used for fax machines.
Onboard the VG420/VG400 ATA for Webex Calling
It’s possible that in order for the Cisco VG420/VG400 ATA to connect to the Webex Calling platform, you’ll need to manually reconfigure it first.
Before you begin
Check that you have the following items in your possession:
- Use a cable that has Ethernet in it to connect to your network.
- Connect your analog phone or fax machine to your analog adapter (ATA).
- A phone cord is required in order to connect your phone.
- A backup power supply in the form of an uninterruptible power supply, or UPS.
- Once the ATA is manually reconfigured, any prior configuration settings on the device are overridden. Including the administrator password. Also, the device is usable only on the Cisco Webex network.
If you want to utilize the device on a network other than the Cisco Webex network, you will need to reset the device to the default configuration used by Cisco factories.
The following is a list of the firmware versions that are supported for a connection between a VG420/VG400 ATA and the Webex platform:
VG400 is represented by the filename vg400-universalk9.17.06.03a.SPA.bin.
VG420 is represented by the filename vg420-universalk9.17.06.03a.SPA.bin.
Manually reconfigure the VG420/VG400 ATA
Section A: Connect to the VG420/VG400 via the Web graphical user interface.
1 Using an Ethernet cable, join the computer to the VG420 or VG400 in the vicinity of the port labeled ‘GE 0/0/1’ on the ethernet port.
- The management port of VG is designated as the ‘GE 0/0/1’ port. The IP address that is assigned to it by default is 192.168.253.253.
- Through DHCP, which should be provided by the VG420/VG400, the PC should obtain the IP address 192.168.253.254 automatically.
2 From the PC, navigate to http://192.168.253.253 to access the web-based graphical user interface (GUI) of the VG420/VG400. The username default is cisco, and the password is cisco2. In the event that the Webex-compatible firmware has not been loaded on the VG400/VG420, please visit.
Section F. Convert an Existing Non-Webex VG420/VG400 that the Customer Owns to Work with the Webex Platform
Section B: Restore the VG420/VG400 to its original factory settings.
1 Navigate to the Administration > Reload menu option on the VG420/VG400 web GUI.
2 To return the VG420/VG400 to its original settings, select the menu option to “Reset to Factory Default and Reload,” then click the Apply button.
Section C: Check and adjust the VG420/VG400’s settings for the boot parameters (this step is optional).
1 Go to the Administration > Command Line Interface page using the web graphical user interface of the VG420/VG400.
2 To examine the boot image and the register setting, switch to the Exec mode, type the command display version, and then click the button labeled Run Command.
The currently used boot image may be seen in the output of the show version command, beginning with the line that says “System image file.” Make sure that you setup the image that has been validated by Cisco Webex. In the event that this is not the case, choose the Configure mode, and then execute the command boot system flash boot image name> to set the boot image.
For instance, the boot image is changed to vg400-universalk9.17.06.03a.SPA.bin when the command boot system flash:vg400-universalk9.17.06.03a.SPA.bin is executed.
The file vg400-universalk9.17.06.03a.SPA.bin is used as the boot image when the command boot systemboot system flash:vg420-universalk9.17.06.03a.SPA.bin is executed.
3 The configuration of the register may be seen in the very last line of the output, which begins with “Configuration register.” Check that the value 0x2102 is configured in this area. In the event that this is not the case, choose the Configure mode, and then execute the command config-register 0x2102 to set the value.
4 In the event that the Register configuration is altered during Step 2, switch to Exec mode and issue the command “write memory” to save the adjustments.
5 In the event that the boot image configuration is modified during Step 2, navigate to the Administration > Reload page, choose the option to Save Reconfiguration and Reload, and then click the Apply button to restart the VG400 with the updated image. The VG420 and VG400 both have a boot time of around 10 minutes.
Section D: You may configure VG420/VG400 for the Webex License Report if you want to.
1 Go to the Administration > Command Line Interface page using the web graphical user interface of the VG420/VG400.
2 To specify the parameters for the smart license reporting, select the Configure mode and input the commands listed below:
license smart transport smart
license smart url default
3 To activate the smart license reporting, go to the Exec mode and perform the following commands:
license smart trust idtoken <token> local force
license smart sync local
You will need a valid user account in order to access the Smart Software Manager on the Cisco website (https://software.cisco.com/) and locate the token there.
Section E: Configure VG420/VG400 for Webex
Before moving on to this stage, you need to be certain that the processes outlined in sections A, B, C, and D have been completed.
1 Navigate to the Administration > Command Line Interface page using the online GUI for the VG420/VG400.
2 To configure the local SRTP port and the Webex Device Management URL, choose the Configure mode and enter the following commands:
voice service voip
rtp-port range 19560 19660
wxc-dm-url<Device Management URL>
The valid setting for <Device Management URL>:
|
U.S. |
|
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EU |
|
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EUN |
https://cisco-eun.bcld.webex.com |
|
AU |
https://cisco.broadcloud.com.au |
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CA |
https://cisco-ca.bcld.webex.com |
|
JP |
https://cisco-jp.bcld.webex.com |
3 Click the “Run Command” button.
4 After performing the instructions, make sure to jot down the MAC address that is displayed on the output screen for the VG420/VG400.
5 In the Control Hub, enter the MAC address that begins with VG420.
6 The ‘GE 0/0/0’ port on the VG400 should be connected to the internet via DHCP.
After completing step 6, wait for approximately five minutes. The Cisco Webex network is prepared for usage with the VG420/VG400 now that it has been setup.
Section F. Convert an Existing Non-Webex VG420/VG400 that the Customer Owns to Work with the Webex Platform
1 Replace the image on the VG420 and VG400 with the one that has been authorized by Webex (for example, vg400-universalk9.17.06.03a.SPA.bin).
2 To add the Webex Calling license, use the console port on the VG420/VG400 and perform the following instructions in order:
conf t
voice service pots
webex-calling license
end
3 To add uck9 and securityk9 licenses, use the console port on the VG420 or VG400 to execute the following instructions in order:
conf t
license boot level uck9
license boot level securityk9
end
4 Execute the command to ensure that the license boot will be honored on the subsequent boot:
write memory
5 After that, use the following instructions to clear off any existing configuration and reboot the VG400:
write erase
reload
6 After the VG420/VG400 has finished booting up, proceed to configure the VG420/VG400 device by following the steps outlined in sections A, B, C, D, and E.
Section G: Troubleshooting
Follow these instructions in the event that the device does not come back or if there are problems:
- Check to see that the MAC address listed for the device in Control Hub is correct.
- Check in Control Hub to see if the MAC address of the device is associated with a user or a phone.
In the event that the device continues to exhibit problematic behavior, please get in touch with your organization’s technical support staff for assistance.
Troubleshoot the deployment of your Cisco VG420/VG400
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Issue |
Action |
|---|---|
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Can’t onboard a device: |
Confirm the initial configuration by logging in locally to the ATA device’s web interface.
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No dial-tone on FXS ports: |
Check the configurations of the network as well as the connectivity to the internet. |
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Wrong DN provisioned to a FXS port: |
Check setup in Control Hub |