Customize the emergency call disclaimer for your customers-Webex
A disclaimer about emergency calls is displayed on Webex App. This disclaimer informs users of the significance of giving precise location information when directing emergency calls and of the constraints that Webex App has when it comes to delivering this information. As a partner, you have the ability to personalize the settings of the disclaimer for each of your clients.
Administrators of service providers have the ability to configure a disclaimer regarding emergency services that will be shown to Webex App users. Users of the Webex App are informed by the disclaimer that it is crucial to provide accurate information regarding their location in the event that an emergency occurs so that operators can dispatch emergency services to the appropriate area. In the event that they offer a location service, the disclaimer also gives customers the option to alter any location information that they have already provided.
The following disclaimer settings are ones that administrators have the ability to customize:
- The language of the disclaimer (English is the one that is selected by default).
- The language of the disclaimer itself
- Which types of devices, such as desktop computers, mobile phones, and tablets, display the disclaimer?
- How often the user gets reminded of the disclaimer (first time, every time, or never) when they log in.
- Whether or not location updates are included in the disclaimer
To configure this functionality, do the following:
1. Start by logging in to Partner Hub.
2. Navigate to the Settings menu, and then click on Branding.
3. Navigate to the Advanced tab of the customisation menu, and then select the Customize Branding button.
4. Simply select the Disclaimer for Emergency Calls option.
5. Optional. To personalize the text of the message, select “Add a custom message” from the drop-down menu and then proceed as follows:
In the event that you do not personalize the message, the disclaimer will present a default message that is tailored to your language and area.
- Choose the language you wish to use for the personalized message by selecting it from the drop-down menu labeled “Select a Langauge.”
- Enter the header text and the body text that you wish to display in the disclaimer window into the respective text boxes labeled “Header Text” and “Emergency call disclaimer.”
6. In the Devices section, modify the settings for how frequently the popup box with the disclaimer appears:
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- To ensure that users on the appropriate devices see the disclaimer, you must enable the toggles that are adjacent to each device type. There are three different platforms available: Desktop, Mobile, and Tablet.
Users who are accessing the website from a device type for which the toggle has been disabled will not be presented with the disclaimer.
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- Choose either “First sign in” or “Every sign in” from the drop-down menu next to each device type on which you have activated the disclaimer in order to define how frequently users on those device kinds view the disclaimer.
7. Optional. To add location updates in the disclaimer, you must first enable the Location URL toggle and then input the URL of the location service. If you already have a location service, you may skip this step.
8. Select the Publish Changes button.
Location Updates
If you have a Location service, you may update the user’s location information in the database by adding a button to the disclaimer that says “Update location.” This button will only appear if you have a Location service. This information is utilized in the event of an emergency to direct calls to 911 to the most appropriate emergency response center and, if necessary, to dispatch emergency services to the user’s physical location.
Both the disclaimer and the location update can be set to appear upon first login or upon each subsequent login, depending on your preferences. In addition, users who are logged in have the ability to see the disclaimer and alter their location by selecting the Emergency Services Disclaimer from the About menu. However, if you leave the disclaimer disabled on a particular device type, users on that device type do not have the opportunity to access the disclaimer and update their location during the login process or via the About menu. This is the case regardless of whether or not the disclaimer is enabled on the device type.