Data center and dial-in regions relationship in zoom app
A warning notification will appear if there is a conflict between the custom data center regions and the dial-in countries.
You cannot select Australia or New Zealand as a dial-in country if you deselect Australia as a data center region. Also, toll-free/fee-based toll numbers from Australia and New Zealand will not be available.
Notes:
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When selecting a toll or toll-free/fee-based dial-in number in this report, the Data Center column will appear next to the number, so select the toll or toll-free/fee-based dial-in number and view it.
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Regardless of the data centers selected by the account, the call-out countries/regions will not be affected. There is only one exception to this rule, and that is China. In order to see China as a country you can call out to, you must select the China data center.
Relationship between data center and dial-in from countries
A table is provided below that shows how the two settings relate to one another. Based on the selected data center region, the dial-in countries have certain restrictions that are based on the dial-in countries.
Data Center | Dial-in countries | Comments |
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Australia | Australia New Zealand | It is possible to dial-in from or make a call to Australia or New Zealand if you select Australia as a data center. The ability to dial-in from or make calls to Australia or New Zealand is lost if you do not select Australia as a data center. |
Brazil* | N/A | There has been no impact on any countries |
Canada | Canada | |
China | China | If you would like to see China as a country that you can call into as well as call out of, you must have the China data center selected. |
Germany Ireland Netherlands | Germany Ireland Netherlands | It is important to note that these 3 data centers are part of the European data center. In the event that you select all European data centers, Zoom will provide PSTN services for all of the following countries in Europe: Austria, Belgium, Denmark, Germany, France, Ireland, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom. |
Hong Kong SAR | Hong Kong SAR | |
India* | N/A | No countries affected |
Japan | Japan | |
Mexico | Mexico | |
Singapore | Singapore | |
United States of America | All other countries not in the above data centers |
The Zoom data centers do not support telephony services, so dialing into or dialing out of these countries will not be affected by these data centers.