Decline a ringing call on all devices for a user in webex
Multiple devices or shared lines can be set up so that users can decline ringing calls. On the Webex Client, the user can decline the call from any of the devices and all devices will stop ringing and the call will be handled according to the busy configuration setting. There are several types of Cisco IP phones, Webex room systems, and all client computers associated with Webex.
Specifications
There is a configuration setting in Cisco Webex Control Hub that allows users to change the default behavior of call decline on all devices, per line. It is possible to configure the device in one of the following ways:
-
Decline for all lines -All devices associated with the line are stopped from ringing when a call is made.
-
Silence for this line –There will be no ringing of the call on that device for that line when it is blocked.
An application with a shared line can be configured to accept a call from an application on one of the devices where the shared line appears, which will automatically stop ringing the other devices when that call has been declined. It is necessary to modify this behavior if this behavior is not desired.
Depending on when the devices were added, they may behave differently if the devices were added prior to the introduction of this feature.
In the following cases, call decline does not apply:
-
Click to Dial -As a result of a user making a call, a device will ring.
-
Executive Call Push Recall -A telephone call will ring back to the assistant when the executive does not answer it when the call is transferred to him or her by an assistant.
-
Call Park Recall -It is a call that’s parked and retrieved by the user who parked the call.
Configure call decline behavior
Before you begin
Before setting up call decline behavior for each line, you should first configure the line key assignments for each user.
Go to the Customer View of https://admin.webex.com and click on Workspaces > Devices from the Customer view.
Make sure that the user you wish to modify is selected.
Under Phone Users and Settings, click Configure Lines to set up the lines that you want.
Make sure you select the Customized behavior option.
Select the appropriate option from the drop-down list that appears when you select Call decline behavior:
-
All lines are declined at this time
-
This line is to be kept silent
Then click on the Save button.