Dedicated Instance auto-provisioning of Webex App for Calling
Overview
The self-provisioning of a user’s devices in Unified CM for Calling in Dedicated Instance is made possible by the auto-provisioning feature in Control Hub. This capability does not require the intervention of an administrator. This feature reduces the need to approach the administrator each time a user makes a modification to their personal device and prevents the over-provisioning of several devices for a user in Unified CM. When a user is provisioned for Calling in Webex (Unified CM) and logs in with their registered email address or User ID to the Webex App, devices are automatically established in Unified Communications Manager (Unified CM).
It is not necessary for administrators to go to Unified CM in order to pre-provision any of the Webex App devices that are used by users in their company. The new device type is automatically created for the user whenever the user signs in to the Webex App using any device for the first time. This occurs regardless of whether or not the device is previously present in the Unified CM server.
When users sign into the Webex App from a variety of device platforms, this functionality makes it possible to automatically provide the following device kinds in Unified CM for those users:
- Android Device (BOT)
- Devices (TAB) Compatible with Chromebooks and iPads
- Devices Running Windows or Mac (CSF)
- Device for the iPhone (TCT)
Configurations for Automatic Provisioning
At both the organization level and the user calling settings level, you have the option to auto-provision a user with the appropriate device type.
Automatic provisioning of Webex App devices in the Unified CM is supported beginning with version 41.12 of the Webex App.
Contexts inside Organizations
1. Go to the client settings page by selecting Services > Calling > Client Settings from the customer view in Control Hub (https://admin.webex.com).
2. Define the rules that will identify which devices are permitted for auto-provisioning so that it can be done automatically. Pick one out of the following choices:
Desktop and mobile
Desktop only
Mobile only
3. You have the option of configuring the Webex app to automatically provision users on desktop computers, mobile devices, or both.
4. You also have the option, inside Control Hub’s user interface, to modify this setting on an individual user basis. For user level settings, see User Settings.
When it comes to the auto-provisioning of the Webex app feature, the settings at the user level are given precedence over the default settings at the organization level.
User Settings
1. Make sure that the email ID of the user in Unified CM, as well as the user ID if it is in email format, matches the email ID of the user in Control Hub.
2. Visit https://admin.webex.com and navigate to the customer view. Once there, click to Management > Users.
3. Click the Calling tab, then select the individual whose settings you want to edit.
4. Choose the permitted device choice from the drop-down list located inside the settings for the Unified Communications Manager. Desktop computers and mobile devices make up the default device types.
Desktop and mobile
Desktop only
Mobile only
5. On the Unified CM Administration page, you should check to see if the user is associated with a Primary Extension.
6. Add a Primary Extension to the user if the user does not already have one, regardless of whether or not there is a device linked with the user.
7. Navigate to the Quick User/Phone Add option under User Management > User/Phone Add.
8. Locate the user, and then add an extension to the configuration settings for Extensions.
Automatically Provisioned Settings for the Device
When a user logs in to the Webex App for the first time from a new mobile or desktop device, the following table details the possible circumstances and the template settings that are applied to the new device that is generated.
| Associated Device(s) | Settings Used for Auto-provisioned device | ||||
|---|---|---|---|---|---|
| No device available |
Device Settings If the User Profile associated to an End User is configured with multiple Universal Device Templates (UDTs), the settings of the new Webex App device created is copied from the UDT based on the following priority order:
|
||||
| Any device |
Device Settings — If the End User has a device associated and uses another device type to login the Webex App for the first time, the new auto-provisioned device settings are copied from the existing associated device in the following priority order:
|
Based on the existing Phone Security Profile associated, the auto-provisioned device chooses one the following new Phone Security Profile.
| Existing Phone Security Profile | Auto-provisioned Phone Security Profile Name |
|---|---|
| Universal Security Profile (model independent) | Universal Security Profile (model independent) |
| Standard Model Specific Security Profile | Standard New Model Specific Security Profile |
| Custom Model Specific Security Profile | Standard New Model Specific Security Profile |
| Custom Universal Security Profile (model independent) | Custom Universal Security Profile (model independent) |