Delete a Virtual Agent from Webex Contact Center
Use the Webex Control Hub to delete a Virtual Agent from Webex Contact Center. When you delete a Virtual Agent, the system removes the Virtual Agent from the customer support template, and the customers can no longer interact with the Virtual Agent.
To delete a Virtual Agent:
To remove a Virtual Agent from the Webex Contact Center, go to the Webex Control Hub on your computer. When you delete a Virtual Agent, the system will also remove the Virtual Agent from the customer support template. After this happens, the customers will no longer be able to communicate with the Virtual Agent.
To delete a Virtual Agent:
- Follow this link https://admin.webex.com to log in to the customer organization.
- Select Contact Center > Features from the submenu that appears when you select the Services tab in the navigation pane on the left.
- Simply select the Virtual Agents option to see a list of all of the available Virtual Agent cards for your company.
- To remove a Virtual Agent card, you must first select it and then select the Delete symbol located on that card.
- To confirm, click the Delete button.