Deploying the Recording Connector in Zoom

The Recording Connector, allows on-premise meetings to be recorded to a separate server instead of the host’s device. Like the meeting connector, this server is deployed within your environment.

The Zoom Recording Connector is packaged as an OVF and can be deployed onto any virtualization platform that supports OVF including:

  • Workstation, VSphere, Fusion
  • This report validates Nutanix (that is, Nutanix AHV and ESXi (AOS 5.5.5))
  • Along with Microsoft Windows Server 2012/2016 Hyper-V (best efforts)
  • In addition to Virtual Box (best efforts)

For the VM, the following requirements must be met.

Note:  Zoom customers as well as existing customers without the Cloud Recording Connector installed currently do not have access to downloads of the Cloud Recording Connector. If you would like to enable any of the functions listed above, please contact Zoom to schedule an appointment. Existing customers who already have instances deployed will not be affected by this change. The Zoom Sales team can assist you with having this feature enabled.

Prerequisites for deploying the Recording Connector

  • Having an active Meeting Connector on your Business, Enterprise or Educational plan currently
  • Includes a Cloud Recording subscription
  • Whose activation is managed by Zoom Sales

Setting up the Recording Connector

  • Ensure that at least one Meeting Connector virtual machine is deployed and setup.
  • Navigate to Advanced and Meeting Connector on your Zoom profile.
  • To save the OVF and VMDK files, click on the Download tab and then click Recording VM.

  • Your VM client must be opened/imported with OVF and VMDK.
  • Using the default credentials, log into the virtual machine:
    • Username: admin
    • Password: On start-up, this will be a random password that will be generated, but it can also be set to specify a specific password that will not be displayed upon start-up.

  • In order to find out what the server’s IP address is, you can use the command ifconfig. You will need to manually assign an IP address to the server if it does not have one.

  • The IP address in the ifconfig results is the IP address you need to type into your browser to access the web console – https://IPaddress:5480 .
  • Enter your default login credentials. Change your password upon first login.

  • The token should be entered in the Configure tab of the Zoom web console. Enter the Zone Controller’s address as well.

  • Then hit the Submit button.

Changing the Admin login password

  • Click Login in the VM.
  • Enter your administrator credentials.
  • Select User > Manage.
  • Change the administrator password by clicking on the Change Password button.

  • Admin passwords are entered first, then the new one is entered again to confirm.

  • Click Modify.

Enabling cloud recording for on-prem meetings

Once your Recording Connector VM is set up, you will need to enable on-prem cloud recording for your account. Here are the steps:

  1. You can access Meeting Connector by going to Advanced in your Zoom profile.
  2. Click on Go Live.
  3. Turn on On-Premise Cloud Recording.

Accessing the recording files

Recordings from the meetings are not stored in the Zoom Cloud Storage as a default, however the output is available from /opt/zoom/cmr-storage/. Once the recording is complete it is placed in the following folders:

  • Archived meeting recordings, which have been compressed, can be found here.
  • Recording: Files that are currently being turned into media files from raw data.
  • Replay: Completely processed and ready-to-watch media files.

It is recommended that recordings be uploaded to the following location after completion: /opt/zoom/cmr-storage/replay/year/month/date/meetingID/confID.

The recording path /opt/zoom/cmr-storage/replay/2018/06/08/7439928810/E8429740-9EF7-4AE0-8B98-3A32F276A03C, for example, would be as follows:

Date: 2018-06-08
Meeting Number: 7439928810
Conf id: E8429740-9EF7-4AE0-8B98-3A32F276A03C

Changing the storage location

As a recording server’s storage location, mount another Network File System (NFS):

  1. Edit the ssb.cfg file in /opt/zoom/conf/
  2. Under [CMR] change the value of cmr_home:
    cmr_home= recording path on mounted NFS storage
  3. Under [MRT] change the value of mrt_home:
    mrt_home= transcoding folder path on mounted NFS storage
  • Starting a cloud recording
  • System Specifications for Recording Connector
  • Recording meetings locally and to the cloud
  • Frequently asked questions for admins
  • Top 20 Zoom resources


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