Earlier when one has to escalate a zoom support ticket then they have to contact the customer service or account executive. However, there’s some good news for you. You can now self escalate the zoom ticket, and that will help you to speed up the process. The self escalating feature will help you extensively.
When can you escalate the support tickets?
There are the following conditions in which you can self escalate support tickets-
- In case you have a zoom account failure critically.
- If the support ticket responses get delayed.
- When there occurs much time difference between the consumer and the agent working.
Remember that the zoom self escalation option gets invisible after one day (24 hours) of the ticket submission.
Conditions for availing of the feature.
Some of the conditions based on which you can avail the feature are if you have either an education, business, or enterprise account. You must be a licensed admin or account owner. Also, you have to sign in for the web portal.
Process for the self escalation.
There are few steps associated with the escalation process. Some of the mares
Step 1. As an account owner or admin sign in to the Zoom web portal.
Step 2. Then tap on the support option which is on the right side of the page.
Step 3. When the support page opens, click on your name at teh to the right side.
Step 4. After that click on my activities.
Step 5. Then if you scroll at the bottom of the page and click on escalate option.
Step 6. You can add additional info related to why your ticket should be escalated at the add to the conversation option. Then you will find submitting this comment will trigger the escalation process for this ticket option.
Step 7. Once done tap on submit option.
This, raising a support ticket through self escalation is a feature that only admins can access. For more query visit the zoom site.
All credit: zoom.us