The company accepts checks, wire/bank transfers, EFTs, and ACHs for manual payments.
ACH, SEPA Direct Debit, PayPal, Apple Pay, and credit/debit cards are all accepted by Zoom for automatic payments.
This article covers:
- Autopay vs. Manual Pay
- Payment Methods
Prerequisites for Zoom payment methods
A direct sales quote must already be set up or you must contact Sales to see if your account qualifies for manual payments or ACH.
Autopay vs. Manual Pay
With the billing information on file, invoices are paid automatically on their due date. Credit/debit card payments, PayPal and ACH payments are currently supported by autopay.
Net 30 is the payment term for invoices. To change your terms to manual pay, contact your dedicated Account Executive if you purchased a subscription via a direct sales quote. The best way to find out if your account qualifies for manual payment, if you purchased online, is to contact Sales. It is possible to make a manual payment via a check, wire transfer, electronic funds transfer, or an ACH transfer.
When you’ve been configured for manual payment, your invoices will show remittance information. If you need more information about the manual payment, your Account Executive can assist you.
To submit your check, please refer to your invoice. You should contact your dedicated Account Executive for any additional information you need for your manual payment.
Wire/bank transfer and EFT
Information can be found on your invoice. Your Account Executive may be able to provide you with additional information regarding manual payment submission.
To set up your ACH payment, you will need to contact Sales or your dedicated Account Executive who is responsible for setting up your account. Once you have done this, you can proceed with the following steps. If your account is eligible for ACH, the ACH option will be available to you. It is important to note that ACH is currently only available for accounts that have a currency of USD and are set up in the United States.
- Zoom’s web portal can be accessed by signing in.
- Select Account Management then Billing from the navigation menu.
- Choose Billing Information from the list that appears.
- In the Payment Method section, click Edit to make any necessary changes.
- In the ACH/Bank section, you should enter your banking information.
- A dedicated Account Executive can assist if ACH is not an option.
A pop-up notification will inform you of the next steps in the micro-deposit process. Verification reminders will also be sent by email and posted on the Billing tab. Micro-deposits are typically received within 1-3 business days.
- Do not insert $ symbols as this will cause your deposit to be rejected.
- You will receive an error message if you exceed the maximum number of times you can attempt to verify your account.
You can click edit to set up a new payment method or ACH bank account after successfully setting up a payment method.
Sign in to the Zoom web portal to make an ACH payment. To pay your invoice, click the Account Management, Billing, and Invoice History links.
Your payment method may include Enable Auto-Pay if you have ACH as a payment option. You will remain on your current payment terms (Net 30 or Due upon Receipt), but with this option you will automatically be paid on your invoice due date using the ACH information you provided.
Contact your bank for information on how to submit an ACH payment if you are not a US or USD customer.
Find out how to update your credit/debit card.
PayPal is a payment method you can use.
You can use Apple Pay to make payments.
SEPA Direct Debit
You can use SEPA Direct Debit to make payments.
You can download a PDF version of the W-9 form.