With OnZoom, you can transform your OnZoom event into a fundraising event. The purpose of this feature is to enable Attendees to make a donation directly from the Meeting or Webinar platform to a nonprofit organization of their choice.
Also, a live feed from a donor will be shown at the same time.
This article covers:
- General questions
- What is Pledge?
- What is the Pledgeling Foundation?
- Where can I add or see charitable fundraisers on OnZoom?
- OnZoom charitable fundraisers: Host questions
- How do I add a fundraiser to my OnZoom event?
- Can I raise funds for anyone or am I limited to nonprofits?
- When will my attendees be able to donate to nonprofits?
- How do I display live donations during my OnZoom event?
- Can I display live donations if I’m hosting an OnZoom event on my iPad or mobile device?
- Can my OnZoom fundraiser contribute to more than one nonprofit?
- Will the nonprofit be notified that donations came from my OnZoom charitable fundraiser?
- How do I remove charitable donations from my OnZoom event?
- Can I set custom donation amounts on the OnZoom donation form?
- How will I know when someone donates to my OnZoom event?
- How do I track the donations raised for my fundraisers?
- OnZoom charitable fundraisers: donor questions & donations to charitable organizations
- What fees are taken out of my donation?
- How do I know my donation was received by the nonprofit?
- Where is my tax receipt?
- What nonprofit organizations can Pledge send donations to?
- Are my donations tax-deductible?
- I want to donate to a nonprofit, but it’s not listed. Now what?
- US nonprofit organizations
- Non-US charitable organizations
- What data is shared with nonprofits?
- How do I review, change, or delete my personal information?
- Can I donate from outside of the US?
- Credit card charges
- How do I cancel my recurring (monthly) donation?
- Can my charitable donation be refunded?
- I don’t recognize this charge on my credit or debit card!
- How do I change the credit card on my recurring (monthly) donation?
- How secure are my identity and card information?
- Why did I get a refund from Pledge?
What is Pledgeling?
OnZoom partners with Pledgeling Technologies to power charitable donations through OnZoom. For mission-driven brands, nonprofit organizations, and individuals, it is the leading platform for charitable giving. Donations by Pledge is powered by Pledge and is a finalist in the 2020 Whale Watch Zoom App Marketplace Competition. Questions can be directed to email@example.com.
What is the Pledgeling Foundation?
As a 501(c)(3) nonprofit organization as well as a donor-advised fund, the Pledgeling Foundation simplifies charitable giving. There are over two million participating charities in this program, including U.S.-registered 501(c)(3) nonprofits in good standing with the Internal Revenue Service (IRS) and hundreds of thousands of charity organizations that are vetted and verified that are operating in more than 100 countries around the world. The Pledgeling Foundation is a nonpartisan organization with headquarters in Los Angeles, California (Federal Tax ID number 46-2440594).
Where can I add or see fundraisers on OnZoom?
The OnZoom platform currently allows users to create, edit, and access charitable fundraisers.
OnZoom charitable fundraisers: Host questions
How do I add a fundraiser to my OnZoom event?
When you create an OnZoom event, you can add a fundraiser to raise money for a nonprofit 501(c)(3).
Can I raise funds for anyone or am I limited to nonprofits?
In order to receive donations, you must be affiliated with a nonprofit or charitable organization registered with the IRS under IRS code 501(c)(3). Your donations are only accepted by 2 MM+ nonprofit and charitable organizations around the world. In the near future, Pledge is going to introduce the ability to make donations to individuals through its crowdfunding platform. Make sure you stay tuned!
When will my Attendees be able to donate to nonprofits?
During the event, attendees will have the option to donate to a fundraiser either before, during, or after the event as follows:
- There is a donation option on the event page or in the ticket dashboard for attendees
- In the event where a host has chosen to display live donations with the Pledge virtual donation overlay on the event screen, attendees can donate directly on the event page or by accessing the dedicated website URL displayed on the host’s screen.
- Attendees can donate on the event page or from the ticket dashboard
How do I display live donations during my OnZoom event?
You will receive an email with a link to instructions for setting up the virtual donation overlay on your OnZoom event once the fundraiser is created.
Can I display live donations if I’m hosting an OnZoom event on my iPad or mobile device?
For the time being, the Pledge virtual donation overlay is only available for desktop computers.
Can my OnZoom fundraiser contribute to more than one nonprofit?
Hosts are allowed to select up to ten nonprofit or charitable organizations from which to donate donations generated from their event at a time. There is however, no limit to the number of times that hosts can change the beneficiary organization. It is okay to change the beneficiary organization after raising $250 for your favorite nonprofit on OnZoom, so the new donations will be donated to another charitable organization after you set up a birthday party on OnZoom.
Will the nonprofit be notified that donations came from my OnZoom charitable fundraiser?
Currently, Pledge does not share details about your OnZoom event with nonprofit donation recipients, including the name of the Host. Donor names (if they choose not to remain anonymous), date of the donation, and amount of the donation are only shared with nonprofits by Pledge. Representatives from nonprofits with authorized access to their account will be able to view the donor information that is stored there.
How do I remove charitable donations from my OnZoom event?
To remove a fundraiser from your OnZoom event page, you must go to the Event Options section of the event creation or edit page and uncheck the Fundraising option.
Donations will no longer be able to be made, but any funds already processed will be forwarded to the respective organization that you designated.
To modify a previously created event, click on the Manage tab to do so. If you change your mind or want to donate to a different organization, you can do so by clicking on the Customize button.
Can I set custom donation amounts on the OnZoom donation form?
It is not possible to customize the amount that appears on the donation buttons ($25, $50, $100, and $250). Donors can also type in any amount they wish to donate in the custom box labeled “$ USD”, if they wish to donate anything outside of those amounts. Donations must be at least $5.
How will I know when someone donates to my OnZoom event?
In the Host Dashboard, OnZoom hosts can view a list of donations for fundraisers they’ve created.
A donation form that is visible to everyone will show the total amount raised to date if a fundraising goal has been set. As long as a minimum donation amount of $25 is donated, the total amount raised to date will appear if a fundraising goal has not been established.
As soon as 80% of an event’s fundraising goal is met, the hosts will receive an email.
How do I track the donations raised for my fundraisers?
If you would like to see a general overview of how much money you have raised by holding your fundraiser events:
- Join OnZoom by logging in.
- Click Manage in the top-right corner of your screen.
- Then click Event Summary in the navigation panel.
Then you will see a summary of all contributions you have received from your fundraiser events.
In order to see details about donations specific to an event, please click on the following link:
- Join OnZoom by logging into your account.
- Click Manage in the top-right corner.
- Select Events from the navigation panel.
- Select the event you want to view from the Past tab.
- Select the ellipses.
- Click View Event Summary.
- You can view the details of the donors by clicking View Details (optional).
OnZoom Charitable Fundraisers: Donor Questions & Donations to Charitable Organizations
What fees are taken out of my donation?
No. In order to ensure that 100% of donations made through OnZoom go to verified nonprofits, OnZoom will cover credit-card processing fees.
OnZoom Hosts and participants may add an optional tip to their donation forms to cover Pledgeling Technologies’ costs. All donors have the option of providing a tip, which can be adjusted up to $0.00. In case no tip is provided, Pledgeling Technologies will not receive any funds from the campaign. Donors are given the option to provide a tip before approving the payment. Since tips are in addition to the donation amount, they have no effect on how much reach the charitable organization. Due to the fact that tips flow directly to a for-profit service provider, tips are not considered deductible for the donor under IRS rules.
How do I know my donation was received by the nonprofit?
- In the case of donations to US charitable organizations, you can get in touch with the organizations directly and ask if they have received a payment from the Pledgeling Foundation. There are usually multiple payments to the nonprofit for donations that were made over the course of more than one calendar month, if you hosted a fundraiser that received donations over more than one month.
Pledge can provide you with information about your event by using your OnZoom ID and, if you need more confirmation, you can contact them using their support page. You can confirm that the organization has cashed the check from Pledge by checking when they paid the donation to the recipient organization. A screenshot of the check can be provided by Pledge if needed.
Pledgeling Foundation receives donations during the course of a calendar month and batches them together in order to regrant the donations within the first fifteen days of the following month.
- We work with international disbursement partners in order to make sure that donations reach the appropriate organization in a timely manner. Due to minimum fees, we are unable to regrant a donation until a specific organization receives a minimum of $500 in donations. As a result, the funding can be delayed.
Where is my tax receipt?
You should have received it in your email. Within minutes of a successful donation, Pledge’s system emails a tax receipt, so please check your spam or junk folder if you do not receive it.
Your email address may have been typed incorrectly on the donation form if it is not there. If you wish to contact support at pledgeling.org, please indicate the name of the organization you are donating to, the email address which you would have used on the donation form, and the approximate date and amount of the donation. In addition to the last four digits of your credit card number, it would be helpful if you provided the exact amount and the date in question. This is not necessarily necessary for Pledge, but it can reduce the number of back-and-forth emails if Pledge is not able to find your record right away.
What nonprofit organizations can Pledge send donations to?
Donations can be made to:
- The IRS recognizes as a ‘public charity’ any US nonprofit that is a 501(c)(3). Pledge’s database has almost all active US nonprofits (aside from those that have just been approved by the IRS and are not yet listed).
- It is estimated that there are more than a hundred thousand charitable organizations throughout the world, including all charitable organizations in Canada, the United Kingdom, Australia, and New Zealand.
Don’t know if an organization qualifies but have an idea? You can search the IRS site directly or visit guidestar.org.
Please see this page for more information on how to request that Pledge add your organization.
Are my donations tax-deductible?
If you donate to Pledgeling Foundation, all donations are tax-deductible to the extent allowed by law and depending on your individual tax situation. As a 501(c)(3) nonprofit, the Pledgeling Foundation is tax-exempt, so donations to it are treated in the same manner as donations to any other non-profit organization.
We will email you a receipt as soon as possible after a donation is made, and the receipt will include the necessary information to substantiate a deduction. Find the message “Pledge” in all of your emails, including your junk and spam folders.
I want to donate to a nonprofit, but it’s not listed. Now what?
US nonprofit organizations
It is estimated that almost all of the 501(c)(3) nonprofits in the United States are in Pledge’s system. There are several reasons as to why they might not appear in search results:
- It is brand new and the IRS has not updated its database that Pledge monitors, so Pledge can’t check it yet.
- Officially, it has a different name than the one we use in everyday life. If, for example, a daycare center is operated by a church, then the EIN may be the church’s.
- The organization is fiscally sponsored by another organization, which receives the donations and processes them.
- There is an abbreviation, hyphenation, or other punctuation in the name Pledge has stored that was missed by the search due to an abbreviation, hyphenation, or a punctuation. Unfortunately, you need to try different search variations or use a less specific search in order to find what you are looking for.
- If the organization has lost its 501(c)(3) status; for instance, if it failed to file tax returns despite IRS warnings; etc.
- In this case, it is not a 501(c)(3), but some less common type of nonprofit organization, such as one that is related to politics. In order to be eligible for a donation, organizations must be 501(c)(3) nonprofits.
Using the IRS website, you can find 501(c)(3) and other types of nonprofits operating in the United States.
Please fill out this form to suggest a 501(c)(3) nonprofit organization if you would like to see one on the list. You should include as much information as possible about what you’re looking for and the organization or company you’re trying to find (name, EIN, address, website, etc.).
Non-US charitable organizations
Pledge’s partners provide the listings of organizations from non-US countries and they do not have direct control over these listings. Our partners can be requested by Pledge to include an organization on their listings. However, they incur costs related to research, vetting, and processing, which are passed on to Pledge. In the case where the Pledge’s partner is able to provide the service, Pledge will charge a minimum of $500 to add a non-US charitable organization, and the amount may be greater depending on where the charity is located.
What data is shared with nonprofits?
By default, the recipient organization receives the following from the Pledgeling Foundation:
- Donor name (you can remove it if you wish)
- Email address (you can remove it at your discretion)
- Amount of donation
- Date of donation
- Name of the partner (Zoom)
If you donate directly online, they will receive the same information.
Donors have the option of hiding their names and e-mail addresses. Pledge gives you the option to make an anonymous donation if you don’t want your name and email shared. In this case, only the amount and date are shared.
You can share your contact information with the nonprofit organization that you donated to if you made a donation through OnZoom. After submitting your donation, you will see this option. The different settings influence what the charitable organization will see as follows:
- Anonymous Donation: The nonprofit organization sees neither a name nor an email address.
- Donation without anonymity, but sharing contact info is not checked: NPO sees name, but not email
- Non-anonymous Donation, Share Contact information checked – NPO sees email address and name
How do I review, change, or delete my personal information?
- Personal Information: Individuals with access to this information will be able to identify you or contact you, including your name, address, phone number, email address, and any other personal information about you that is associated or linked with any of the foregoing data.
- Accessing your account, if you have one, will allow you to review and/or change some of your Personal Information. It is also possible for you to review, update, correct, or delete the Personal Information in your account by completing the New Support Ticket form on the support site with details of your request (but if you delete some or all of the Personal Information in your account, then your account will become inactive). If you wish to close your account, you can follow this same procedure.
- Unfortunately, we are not able to delete all your personal information. We cannot delete all of your Personal Information even if you request that we do so. Some data is necessary for us to provide our services and maintain the integrity of our records, so it is not possible to delete it entirely. The purpose of retaining certain Personal Information may, for example, be to comply with laws, prevent fraud, settle disputes, troubleshoot problems, help with any investigations, enforce our Terms of Service, and take other actions that may be permitted or required by law or our legitimate business interests. In some cases, for these or other reasons, we may not be able to delete all of your Personal Information. In those cases, we will convert it to Anonymous Information. Anonymous information refers to information that has no connection to or association with your Personal Information. Using anonymized information, you will not be able to identify or contact a particular individual.
- Sharing information with third parties: If we have already made disclosures of some or all of your Personal Information to third parties, we can no longer access any of that Personal Information and we are unable to force those parties who have already made disclosures to delete or modify any of that information. This includes charitable organizations.
- Whether you are in the European Economic Area or not, if you are from the European Economic Area you have the right under the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR), to access and correct the personal data we hold about you, to request data portability, to request a restriction of the processing of your personal data, to object to specific processing of your personal data, to make a complaint to the supervisory authority, and to lodge a complaint with another authority. There may be similar rights available to you if you live outside of the European Economic Area, depending on your local laws. Pledge, Attn: Data Controller, 3rd Floor, 1638 Abbot Kinney Blvd., Venice, CA 90291, or write to: Pledge, Attn: Data Controller, 1638 Abbot Kinney Blvd., Venice, CA 90291. If you wish to request access to, rectification, portability, or erasure of your personal data or cancel your subscription to Pledge, please fill out the “New Support Ticket” form at help.pledgeling.com (Pledgeling
- Right to restriction of processing and right to object to processing: Whether you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing or do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please make your request using the “New Support Ticket” form at help.pledgeling.com (Pledgeling Technologies) or help.pledgeling.org (Pledgeling Foundation), or write us at: Pledge, Attn: Data Controller, 3rd Floor, 1638 Abbot Kinney Blvd., Venice, CA 90291.
Can I donate from outside of the US?
Donate from anywhere at any time, but please remember that all donations, unless otherwise noted, will be processed in US dollars (so if you live in Australia or Canada, the $ symbol represents US dollars).
US taxpayers can deduct donations to the Pledgeling Foundation. Please check with your local tax authority if you are outside the US about tax benefits or deductions.
Tax receipts can currently only be provided for US donors through Pledge. Pledge’s receipt may or may not be sufficient for your taxing authority, if you are in Australia and donating to an Australian charity.
Credit Card Charges
How do I cancel my recurring (monthly) donation?
Click the manage your subscription link on your most recent email receipt that starts with “This is a monthly donation…”. You will be directed to a subscription page after clicking the link. Click the Cancel recurring donation link found on the Subscription page. A button will appear that allows you to cancel your subscription.
If you do not receive emailed receipts for your recurring donations, first check your spam or junk mail folders for any items with the word “Pledge” in them.
If you are still unable to locate the receipts, you can open a support ticket by clicking on the New Support Ticket button.
Due to the fact that you aren’t receiving receipts, it’s probably because there’s a problem with the email address you entered for Pledge. Please double-check that your email address is entered correctly, and be sure to include the date, amount of the charge, and last four digits of the credit card being charged so that Pledge can locate your recurring donation quickly.
Can my charitable donation be refunded?
Since Pledge is not able to recover funds already sent to recipient nonprofits due to laws and regulations regarding charitable contributions, many donations are irrevocable and are not refundable.
If you have made a pledge, email Pledge:
- Misdirected a donation to the wrong organization
- If you donated 10 times or 100 times what you intended, you’ve made a mistake.
When that happens, if the funds have not yet been regranted to the recipient nonprofit, or if it’s still within the same calendar month as the erroneous donation, then Pledge may be able to assist in resolving the issue.
In this case, you will need to contact the designated charitable organization directly if Pledge has already forwarded the funds to the designated charitable organization you designated.
I don’t recognize this charge on my credit or debit card!
If you suspect a charge has been made that you did not authorize, check your email, including your spam or junk folder, for “Pledge” on or after the date of the charge. If you do not recognize the charge, contact Pledge before disputing the charge with the credit / debit card company.
It is important to point out that the Pledgeling Foundation is a non-profit donor-advised fund that receives donations from a variety of sources and uses those funds to grant grants to organizations that were chosen by the donors.
Tax receipts are emailed to donors almost immediately after donations have been processed by Pledge. You should have that as proof as long as there was no typographical error in your email address. Try searching your mail, including the spam or junk folders, for the word “Pledge”, and see if it appears in your mail.
Search for any OnZoom events to which you were invited around the time of the charge. When you click the link to the event’s website, you may be able to see donations, including yours, in the Activity Tab.
Please ask your spouse, partner, or family members if they made the charge – if they did, they probably provided Pledge with their email address, and they should check their email for a Pledge email that came around the time of the charge.
We recommend you submit a New Support Ticket if you are still unsure about the charge. By doing so, Pledge will be able to tell you more about your donation. Please include the following:
- As it appears on your card statement, the date of this charge is the date of this charge
- as well as the amount of the charge
- The last four digits of the credit card / debit card number that appears on the notice of charge
- along with your first and last name
- name, as well as any email addresses you may use when making an online donation
You will be charged $15 by Pledge’s card processing company if you contact your credit card company, because this will create a “dispute” with your credit card company. Your donation has to be deducted from Pledge’s next monthly donation to the charitable organization associated with yours, which comes out of other people’s donations. If you want to dispute a charge through your bank or credit card company, please contact Pledge first.
How do I change the credit card on my recurring (monthly) donation?
A monthly donation receipt will include a “manage your subscription” link at the beginning of the paragraph, as shown in the screenshot below. Click the link and you will be directed to a page titled “Subscription.” From the “Subscription” page, click the red button labeled “Cancel recurring donation” – it’s as simple as that!
Check your spam or junk mail folders for anything with “Pledge” in it, if you aren’t getting emailed receipts for recurring donations.
Open a support ticket using the New Support Ticket button on this page if you are still unable to find the receipts. Due to the fact that you might not be receiving receipts from Pledge, please double-check your email address that Pledge has on file and include the date and amount of the charge, along with the last four digits of the credit card used to enable Pledge to locate the recurring donation quickly.
How secure are my identity and card information?
Your credit card information is not captured, transmitted, or stored by Pledge. You can encrypt your data locally on your device, and it is sent directly to Pledge’s payment processor, Stripe, without having to pass through Pledge’s systems. Pledge never stores or transmits credit card information, encrypted or not.
In addition to Lyft, Shopify, Foursquare, Kickstarter, Pinterest, Slack, and others, Stripe is also a Level 1 provider of the PCI Data Security Standard (PCI-DSS). For more information on Stripe’s security program, visit the Stripe website.
Regarding other information, Pledge adheres to strict standards and protocols when it comes to encrypting, storing, or transmitting the information. The pledge’s infrastructure is hosted through a hosting service that is SOC1 / SOC2 / SOC3 certified. Pledge regularly installs security updates and actively monitors its systems to detect suspicious activity.
Why did I get a refund from Pledge?
Both charitable donations may be refunded for the following reasons:
- A suspicious contribution was flagged by Pledge’s payments processor. Pledge acts cautiously by refunding the amount upfront to avoid possible chargebacks later, after the nonprofit, event organizer, or beneficiary has already been paid.
- A charge was disputed by your bank.