Enable remote support to remotely control the other party’s PC

Zoom has a function that allows you to operate the other party’s terminal remotely.

Before using this remote support function, it is necessary to operate in Zoom settings.

After logging in to your Zoom account with a browser, open the settings screen.


In this screen, if the remote support area is off (gray), turn it on (blue) .

This is all you need to use remote support.

Just be careful.

As you can see in this screenshot, the breakout room says that this option has changed for the following reasons:

That’s right.

Unfortunately, the remote support function is not compatible with the breakout room, so if you want to use the breakout room, please use the remote operation after sharing the screen.

Use remote support

Remote support has been enabled in the previous operation.

You now have a support item in the operation bar.

This is the button to use remote support.

In addition, this time I am doing it with 2 units including myself, so it will not come out, but if you do it with 3 or more units, you will be asked which terminal to operate, so when it comes out, the terminal you want to operate Please select and operate.


Now let’s use remote support.


Clicking on support will bring up a screen like this.

From above

  • Request desktop control
  • Request control of the application
  • Requests a computer restart

You can see that it is.

Let’s look at it individually.

Request desktop control

Select this when you want to control the other party’s terminal as a whole.


When you click it, a screen like this will be displayed on the other party’s terminal, so please click Grant Permission.

After clicking, the entire desktop of the other party’s computer will be shared and you will be able to operate most of the other party’s terminal.

Request control of the application

Select this when you want to control the application.


This is a function that allows you to operate only the running application, unlike the desktop.

Similarly, if you click Grant Permission, the screen of the other party will switch and you will be prompted to select which application to share.


Please select the app you want to share and click Confirm at the bottom right.

Naturally, this screen is invisible to the organizer.

Please note that the application displayed at this time is not the one that is launched but the application that is being displayed on the screen.

Participants who are embarrassed to show their desktops should choose this and limit the programs to be remoted / remoted.

You cannot see anything other than the selected application even if it is launched.

Requests a computer restart

This doesn’t have to say much.

It is a function to have you restart.


The other party’s terminal will be given permission to restart, so please have it approved.

After restarting, I will join this meeting again, so please do not operate until then.

Stop remote control

There are two ways to end the remote operation.

Select Show options.


  • Stop remote control
  • Stop remote support

If you choose to stop remote control

If you choose to stop, the other party’s screen remains shared and only remote is terminated.

If you click Show Options in the remote termination state, the following screen will appear.


If you want to remote again, select Request remote control.

If you choose to stop remote support

If you select Stop remote support, the screen sharing will end and the screen will return to the video-only screen, so remote operation is complete.

You can choose the one that suits you best.

If you want to start again, please follow the steps introduced here again.


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