You can control and restart a computer remotely by using a remote support session. When the support session is initiated, the user can:
- Request desktop control
- Request application control
- Request computer restart
Screen sharing will be disabled during a remote support session.
Enabling remote support
For all account users to be able to access remote support sessions:
- As an administrator, you can edit account settings on the Zoom web portal.
- Go to the Account Management page and click Account Settings.
- Select Meetings.
- Click the Enable Remote Support link to confirm.
- To enable this setting, toggle the switch. You need to enable “Remote support” by clicking the Enable button in the Enable window.
- Alternatively, if you wish to make this setting mandatory so that its use is required by every user in your account, please click the lock icon and confirm the setting by clicking Lock.
Zoom has renamed the Group Management page to Groups if you created a new account after August 21, 2021, or your account is enabled with the New Admin Experience.
- As a Zoom administrator, log in to the web portal and edit groups.
- You will find these options under User Management, then Group Management, in the navigation menu.
- From the list of groups, select the appropriate name and click on the Settings tab.
- Then select Meetings from the list of tabs.
- Select Enable Remote Support from the drop-down box.
- You’ll need to click the toggle to enable the setting if it is disabled. Click Enable when you see the window that asks you to enable “Remote support”.
- Having the option grayed out means the account level has locked it and needs to be changed.
- Click the lock icon, and then click Lock to confirm this setting if you want it to be mandatory for all users in this group.
For your own use, you can enable remote support sessions by following these steps:
- Log in to the Zoom web portal by entering your Zoom username and password.
- You will then be redirected to the Zoom web settings page.
- From here you will be able to select Meetings from the menu.
- From here you will be able to turn on remote support.
- Click the toggle to make any changes you want to make to the setting. When a window appears that asks you to enable “Remote Support”, click Enable.
- An option that is grayed out means it is locked at either the account or group level. Get in touch with Zoom support.