End of support policy for RoomOS devices- Webex
During the entirety of a device’s existence, there will consistently be software support available for it. When a product’s support is discontinued, it also means that the corresponding software will no longer be updated or supported. This does not indicate that support for the software itself has ended; in fact, it is possible that support for it will continue for other products.
There are many different reasons why products eventually reach the end of their product life cycle. These causes include the needs of the market, the continuous invention and development of technology that drives change, or the simple fact that the products mature with time and are replaced by technology that is functionally richer. Despite the fact that this is a well-established component of the overall product life cycle, Cisco is aware that companies are frequently prompted by end-of-life (EOL) milestones to evaluate the manner in which such milestones affect the Cisco products that are present in their networks. In light of this, we have included below Cisco’s End of Product Lifecycle milestones in order to assist in the management of the EOL transitions and to clarify the role that Cisco may play in assisting with the migration to alternative Cisco products and technology.
The discontinuation of support results in the cloud-registered devices being severed from their connections to cloud services. It is possible that this will not take place on the date that support is terminated. However, after the date that support is discontinued, we are unable to guarantee that the device will maintain its functionality. The rate at which software advances at the time will determine how long a cloud connection will be maintained for a device after its official support has ended. When the device loses its connection to the cloud, the process will occur automatically and there will be no separate notification. After this, the gadget can no longer be used for making phone calls.
Scope
The End of Life Policy (often referred to as “Policy”) implemented by Cisco applies to any hardware, software, and services, including subscriptions, as well as offerings that combine any of the aforementioned elements.
Documenting the requirements for the End of Life (EOL) of all Cisco hardware, software, including subscriptions, and services (collectively referred to as “Products” in this document) is the goal of this policy.
This Policy applies to EOL notices that are made in any and all theaters on or after the 26th of May in the year 2020. It does not apply to any product that has previously been the subject of an EOL notification as of the 26th of May in 2020.
Policy
End of Life Milestones (all that follows is only applicable to you if you currently have an active services contract or subscription):
- The standard time for providing an external notification of an end of sale is six (6) months before the End of Sale (EOS) date. The end of sale date, also known as the EOS date, is the day after which you will no longer be able to buy the product, enter into a cloud service contract, or start a cloud service subscription. A notification to this effect will be posted on Cisco’s website at the following location: http://www.cisco.com/c/en/us/products/eos-eol-listing.html. Regular visits to this website are requested since it provides access to information that is pertinent to Cisco’s end-of-life program. In order to receive notifications, you will need to register with the Cisco Notification Service.
- After the EOL Notification Date, there will be no sales of subscriptions that have a term that extends beyond the “Last Day of Support” (LDOS).
- When it comes to subscriptions that were ordered before LDOS, the auto-renew date cannot be earlier than EOS.
- The date for the last shipment to customers is three (3) months following the EOS date.
- Following the EOS date, one (1) year of routine failure analysis will be performed on the hardware.
- Three (3) years of bug fixes, maintenance releases, and workarounds for the entire duration of the time period. After that point, there will be no more general maintenance releases provided.
- The potential for five (5) years’ worth of bug fixes and workarounds for critical and security concerns, if at all possible.
- One (1) year from the date of the end of service to add (attach) a new service contract (hardware, operating system software, and application software).
- From the date of the EOS release, you will receive five (5) years of cloud health monitoring for your SaaS subscription.
- Support for five (5) years through Cisco Technical Assistance Center (TAC) for subscriptions, hardware, and operating system software beginning on the date of EOS.
- In compliance with our Return Materials Authorization (RMA) process, you will receive five (5) years’ worth of replacement parts for hardware beginning on the date of EOS.
- You should renew service contracts (including managed service contracts) for hardware, operating system (OS) software, and application software as long as the date the contract is set to expire does not fall later than LDOS.
- Renew or Add-on to an Existing Subscription from the EOS Date, as Defined in the External Announcement, and it will not Exceed the LDOS.
- Up until LDOS, users will have access to the Technical Assistance Center (TAC) provided by Cisco.
RoomOS products have reached their end of life
The day when end of sale occurs is the very last day that a product can be purchased.
-1 month |
-6 months |
+1 year |
+2 years |
+3 years |
+4 years |
+5 years |
+x years |
|
---|---|---|---|---|---|---|---|---|
End of sale notice |
X |
|||||||
CX maintains an inventory of parts, evaluates failure rates and contract durations. |
X |
|||||||
Hardware service |
X |
X |
X |
X |
X |
X |
X |
|
TAC support |
X |
X |
X |
X |
X |
X |
X |
|
RoomOS: New features/non-critical bug fixes |
X |
X |
X |
X |
||||
RoomOS: Security and critical bug fixes |
X |
X |
X |
X |
X |
X |
X |
|
Support for cloud registration |
X |
X |
X |
X |
X |
X |
X |
|
Customer can affix service contract for replacement of hardware |
X |
X |
X |
|||||
Customer can renew service contract for replacement of hardware |
X |
X |
X |
X |
X |
|
The discontinuation of support results in the cloud-registered devices being severed from their connections to cloud services. It is possible that this will not take place on the date that support is terminated. However, after the date that support is discontinued, we are unable to guarantee that the device will maintain its functionality. The rate at which software advances at the time will determine how long a cloud connection will be maintained for a device after its official support has ended. When the device loses its connection to the cloud, the process will occur automatically and there will be no separate notification. After this, the gadget can no longer be used for making phone calls.
The end of support and end of sales dates are included in the announcement of each device’s discontinuation of sales, which may be found here:
- MX Series
- SX Series
- DX Series