Error 18 When Joining a Webex Session with Mozilla FireFox Browers.
The methods outlined in this article might not be possible to complete without the assistance of your company’s information technology department if you are not authorized to remove or reinstall software on your personal computer.
Error 18 seen when attempting to join a Webex session using Mozilla Firefox browsers.
After performing the update for the Firefox browser, I am now getting Error 18.
Solution:
The methods outlined in this article might not be possible to complete without the assistance of your company’s information technology department if you are not authorized to remove or reinstall software on your personal computer.
To solve the problem, please proceed as described below:
- The PC requires an updated version of Java:
- Proceed to the Java website at http://www.java.com.
- Simply follow the link labeled “Do I have Java?”
- Simply select the button labeled “Verify Java version.”
- To get the most recent version of Java, use the button labeled “Download Java Now.”
- To finish the installation, just follow the on-screen prompts that appear.
Make another attempt to either begin the meeting or to join it. In the event that the problem still exists, proceed with the following further steps:
2. Remove the Webex meeting software from your computer by following the steps outlined in the article titled “WBX19806 – How Do I Uninstall Webex Software on Microsoft Windows?”
3. Get rid of Meeting Services by downloading the appropriate tool, extracting it, and then running it.
4. Installing the Webex meeting software by hand is required; for more information, see the article How Do I Install Meeting, Event, and Training Manager?