Error 5004 in Zoom

In Zoom, error 5004 appears, as a rule, when starting the program, during the creation of a conference, or when connecting to it. She says that during the connection there were some problems, and therefore the process was canceled. As a result, it becomes simply impossible to use Zoom . How to proceed in the described situation? We have prepared the most effective methods that should help and eliminate everything.

Solution to the problem

It sounds very corny, but first, we recommend that you restart your computer. In this way, most of the problems that arise with the user are solved. Well, what if it didn’t help?

There are several effective solutions:

  • Reset browser settings.
  • Disable various blocking programs.
  • Reinstall Zoom on your computer.

Let’s dwell on each in a little more detail.

Restore browser settings

To connect to the Internet, Zoom uses the Internet Explorer preinstalled on your computer (does not apply to Windows 10). And if it does not work correctly, then nothing will connect. But there is a simple way out – to roll back the parameters to the factory settings.

Step-by-step instruction:

  1. Open Internet Explorer from the start menu .
  2. Click on Alt on your keyboard to bring up the toolbar on top.
  3. Now expand the “Service” item .
  4. Click on the “Browser Options” column .
  1. Proceed to the “Advanced” section .
  2. Click on the “Reset …” button .
  3. Confirm the procedure.
  1. Confirm the procedure.

Disabling special programs

Antiviruses and other software that affects the Internet connection can block Zoom. This applies to VPN services, various network firewalls, optimizers, and other programs. So, we strongly recommend turning them off for a while. Most likely the connection issue will be resolved. In the future, it’s worth adding Zoom to the list of exceptions.

Full reinstall

Well, the final reason for the incorrect operation of the program is damage to its files. There is only one solution here – reinstallation. The procedure is carried out in two simple steps:

  1. Removing the old version.
  2. Installing the program from the official website.

 

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