Error: Cannot Connect to Audio or Video, While Joining Audio or Video in the Meeting In Webex
Error: As soon as a user joins the audio or video in a meeting, they are unable to connect.
Error: Our security certificate for your Webex site cannot be validated, therefore you are not able to connect to audio or video.
Error: A certificate that has expired, or has not been modified since it was issued, cannot be validated by your processor. It may also occur if your certificate is not yet valid.
Cause:
In the case that do.identrust.com is not allowed on the customer’s network, this issue will occur. Please see the following error message:
Using this Certificate Revocation List, you must be able to access the following domain starting March 31, 2021:
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*.identrust.com
To troubleshoot this issue:
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Make sure your computer has the following certificate:
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Root CA 1 for IdenTrust Commercial
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Get help adding these certificates if any of them are missing from your IT Helpdesk.
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The network administrator must allow the following if the above certificates are present:
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*.identrust.com
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Frequently Asked Questions
Can’t connect to audio in Webex meeting?
If you are using headphones (or other device), make sure they are set to their default settings. Using the appropriate icon, click on Set Default and then select your preferred setting. If your headphones (or whatever device you are using) are muted on the computer, make sure that they are not muted on the mixer in order to ensure that the volume of the WebEx audio is not muted on the mixer.
How do I fix audio in Webex?
If you are using Webex, make sure you check the audio source
As soon as you have selected the Audio menu from the Conference menu, you will see speakers, microphones, and cameras. The speaker should be selected by making sure it is the appropriate one. Ensure that your sound device or speaker is connected and turned on if it is not listed.
How do I enable audio in Webex meetings?
Select Webex Meetings from the drop-down menu. Click on the Meeting settings option from the drop-down menu. Select Audio from the drop-down menu, then check the checkbox beside the setting you want to change.
How do I enable video in Cisco Webex?
The Stop video button is located on the bottom right corner of the screen and can be tapped anytime you are in a meeting or call. It appears on the screen that the video is off and you need to turn it back on. During the call, you will be able to see the camera icon, which indicates that your video is off during the call. Tap on the button Start video again if you wish to turn on your video again.
How do you test audio and video on Webex?
You can test your speaker, microphone, and camera during the meeting by choosing More options from the menu. The Speaker menu can be found by clicking on the Test button. When you cannot hear anything, you may need to change the speaker device in the drop-down list, or adjust the Output volume slider if you are unable to hear anything. As soon as you click on the Microphone menu, the microphone will be activated and you can begin using it.
How do I test audio in Webex?
It is recommended that you choose Audio > Speaker/Microphone Audio Test at the top of the session screen in order to make sure the speakers and microphone connected to the audio conference are working. There will be a test box that appears on the screen. The Test button can be found at the bottom of the speaker box. The music will play if you select Yes.
How do I change video settings in Webex?
Select the Settings button next to your profile picture once you have selected your profile picture. If you’d like to use a camera, you will have to choose your choice from the Camera drop-down box, then click Save when you are ready. If you want to make calls and meetings more effective, you can use a blurred, virtual background. If you do not want to watch high definition videos, turn them off.
How do I turn off audio and video in Webex?
You can turn off your video in your meeting or call by tapping on the screen. When you see the video icon turn red, you know your video has been turned off.
Why is my video not working on Webex?
In order for WebEx to find the correct camera, make sure it is looking at the correct location. Choose the appropriate camera input by clicking the caret next to the button called Start Video (or Stop Video). It is very important that you plug in the external USB camera that you intend to use if you plan to use one. Make sure that the lights on the camera are illuminated if you are aware that the camera has them.
All images and contents credit goes to help.webex.com