Error: ‘Cannot connect to the recording service.’ when Recording a Meeting with Partner Audio in webex
Error: ‘Cannot connect to the recording service’ when recording a meeting with partner audio.
Error: You are experiencing a connection issue. Wait a few moments and try again’ when using partner audio.
Error: ‘You are experiencing a connection issue. Wait a few moments and try again.
Note: When starting a Network-Based Recording, this error appears just a few moments after the recording has been started.
Solution:
To resolve the issue:
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The first thing you need to do is log into your Webex site. In this case, the URL would be SITENAME.Webex.com (for example).
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On the top navigation bar, you will find a tab called My Webex that you can click on.
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Using the navigation bar on the left, click Preferences.
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There is a section called Audio. Expand it. It may be necessary for you to click Setup in order to complete the setup.
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To access the section on My Webex Personal Conferencing, scroll down to the bottom.
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To generate an account, click on the link that says Generate Account.
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After clicking Generate, you will be able to see the results.
In the following window you will be able to see the ‘Host and Attendee Access Codes’.
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Please click the Close button to close the window.
Using the new Personal Conferencing account, test the recording feature again during a new meeting that is scheduled.
Please contact your partner’s support team if the issue persists. They will be able to provide you with more assistance.
To get the Partner support phone number:
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Go to your Webex site by clicking the link below. (For example, SITENAME.Webex.com would be an example)
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In the top navigation bar, you will find a number of tabs labelled Center. Meetings, events, and training offered by Cisco Webex can be used as an example.
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Click the Contact Us link on the left side of the page to get in touch with us.