Error codes for billing in zoom App
Overview
In this article you will learn how to identify and troubleshoot common billing errors when you use a credit card or PayPal to make a payment in the Zoom web portal.
Note: As a precautionary measure, we recommend that you verify that all card information has been entered correctly by using the same information as shown on your payment card before reading this article.
This article covers:
- General
- PayPal
- Stripe
- Other error codes
- Additional troubleshooting
General
| Error code and description | Suggested troubleshooting |
| Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance. | Please follow the troubleshooting of trying again later, trying a different payment card, or contacting your bank. If the issue persists, please reach out to Billing by chat. |
| This transaction has been declined because this currency is not supported on this card. Please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| This transaction type is not allowed on this credit card. Please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| We are unable to process this request due to an issue with the credit card, please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance |
| We could not process your payment at this time, please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| You have exceeded the amount of attempts to process payment for this card with an invalid number. Please try another payment method. | Please refresh the page and try another payment method. |
| Your purchase could not be processed due to an invalid address. Please update your payment method’s address to match what your bank has on file or contact your bank to confirm the correct address for your payment method. | Verify that the address entered under the Payment Method section matches what your bank has on file for the payment card that you entered. If you’re unsure, contact your bank to confirm the primary address they have on file for your payment card. |
| Your purchase could not be processed due to an invalid credit card number. Please update the credit card information or try a different payment method. If the issue persists, we recommend contacting your bank | Please ensure that you have entered the correct payment method information. Otherwise, please try a different payment method or contact your bank for assistance. |
| Error! The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance. | Please follow the troubleshooting of trying again later, trying a different payment card, or contacting your bank. If the issue persists, please reach out to Billing by chat. |
PayPal
| Error code and description | Suggested troubleshooting |
| 10417: The transaction did not complete with the customer’s selected payment method | Use an alternative payment method from your PayPal wallet or add a new credit card to PayPal. Note: Zoom does not accept PayPal balances. |
| 10204: Account is closed or restricted | PayPal declined the transaction. Contact PayPal for assistance. |
| 10009 | Refund was already processed by PayPal and no further refund is owed. |
Stripe
For more information regarding error codes, please check the documentation of Stripe.
Note:
The general Stripe transaction error code is 402, which you may see. There is only one informational message you need to note after an error code. This link will explain what it means.
Other error codes
| Error code and description | Suggested troubleshooting |
| Unknown Error | Please ensure that you have entered the needed information into all fields on your payment method and billing address. If the issue persists, please reach out to Billing by chat. |
| We are unable to process payment for your invoice, please Contact Sales to assist with payment. | Please ensure that you have entered the needed information into all fields on your payment method and billing address. If the issue persists, please reach out to Billing by chat. |
| Something went wrong when trying to place your order. Check that your billing information is up to date and make sure to disable pop-up blockers when subscribing since it may conflict with the recaptcha. If the issue persists try another browser or contact Zoom for assistance via email or phone 1-(888)-799-9666 ext. 3. | Please try the troubleshooting mentioned such as using an alternate browser and disabling pop-up blockers. In order for your purchase to process, you will need the Recaptcha button to appear.
|
| If you do not receive an error, but cannot proceed by clicking Continue or move forward with your purchase. Or, if you cannot view the payment interface, please try the suggested troubleshooting. | 1. Use Chrome or FireFox. 2. Delete browser cache and cookies. 3. Deactivate any Ad-blocking software or extensions. 4. Use an Incognito window. |
| 200: Address mismatch | Verify that the address entered under the Payment Method section matches what your bank has on file for the payment card that you entered. If you’re unsure, contact your bank to confirm the primary address they have on file for your payment card. |
| 202: Invalid Expiration Date | Make sure you enter a valid expiration date as shown on your credit card. You may have to re-enter all credit card information in order to update the expiration date. |
| 203: General Decline of Card; no other information provided by issuing bank | Make sure you correctly entered the expiration date and security code. If you’re still getting this error, your bank may have blocked the payment. Contact your bank for help. |
| 208: Card is out of date or expiration date invalid | Make sure you are using a credit card with a valid expiration date. |
| 230: The authorization request was approved by the issuing bank but declined | Use a different credit card. |
| 405: System error | Use a different credit card. If you’re still getting this error, please reach out to Billing by chat for further assistance. |
| 102, 500: Invalid field | Please reach out to Billing by chat for further assistance. |
| 150 | Please reach out to Billing by chat for further assistance. |
Additional troubleshooting
Please follow these steps for additional troubleshooting:
- Use an incognito window or another browser to retry your purchase.
- Ensure that all pop-up blockers and extensions are disabled before retrying the purchase. The extensions can be enabled again later.
- In the Billing Information section of the Billing page, please review and update all payment information. Your Billing Contact, Sold To Contact, and Payment Method items must be updated/edited before retrying your purchase.
- Make sure your bank’s address that is on file for this payment method is entered correctly in the Payment Method section and uncheck Same as Bill to Contact. Your bank will need to confirm the address on file for this card. Then you can retry the purchase.