Error: ‘We can’t connect to your webcam In Webex’

Error: It has been reported that your webcam can’t be connected.

Error: The webcam cannot be connected to your computer. There is a possibility that the webcam is not properly installed or that it is being used by another program.’

There is an issue with sharing video from a webcam during meetings.

Solution:

In order to resolve this issue, you will need to follow these steps:

WBS 40.9 and newer

1. Choose Audio & Video from the meeting menu, followed by Camera from the list of options…

2. The Camera drop-down menu will allow you to choose the appropriate video device.

You can resolve this issue by following these steps:

WBS 40.8 and older

1. Choose More Options from the meeting menu, then choose Camera from the list of options.

2. The Camera drop-down menu will allow you to choose the appropriate video device.

Please contact technical support if you continue to have issues. If you need assistance, you can find it here:

WBX162 – What is the best way to reach Webex Customer Service or Technical Support?

Frequently Asked Questions

How do I get Webex to recognize my webcam?

Connect your webcam to your computer and make sure it’s on

• If you are using a computer, open Webex on it.

• You will want to plan a meeting with anyone in your company, and you must make sure they understand it is only a test.

• Please click the More Options icon (the three dots icon) while the meeting is going on.

• It is time to choose the settings for the camera.

• Under the Camera selection, you will find a list of webcams that you can choose from based on the device you have.

How do I connect my webcam to Webex meeting?

You have to select Audio & Video in the meeting, then you have to select Camera… In the drop-down menu on the right side of the screen, select the appropriate video device.

Are all webcams compatible with Webex?

Webex should work with the majority of PC-compatible cameras.

How do I enable webcam on Webex?

Select the Preferences option next to your profile picture by clicking on it. From the drop-down list, select the camera you would like to use and then click on the Video button to start your film. There is a possibility that your system administrator may not allow virtual cameras to be enabled on your computer. Make calls and meetings more interesting by using a blurred or virtual background.

Can I use a webcam with Webex?

In order to be able to see other participants during video sessions, Webex Meetings and Webex App allow you to use your camera with the Webex App. The camera you want to use for a meeting can either be selected beforehand or during the meeting itself.

Why is my webcam not working on Webex?

Before you start the Webex session, make sure you have plugged in the webcam. Before joining the Webex session, make sure any programs that are gaining access to the webcam are closed. It may include Internet based communication tools such as Skype, Instant Messaging, and webcams (for example).

How do I test my Webex webcam?

The microphone, the sound and the webcam are being tested

• You can select the Speaker, Microphone, and Camera options from the Audio menu in an audio conference.

• Ensure that each of the settings has been set correctly. For the Speaker, make sure that the sound is being played through the proper pair of speakers. When you have selected a device for your device, you will be able to select Test to ensure that you hear the chime.

All images and contents credit goes to help.webex.com