Expanded Zoom Webinar Capacity – Frequently asked questions
Overview
With regard to standalone paid users of Webinar 100 licenses (uptick to 500 attendees) and Webinar 500 licenses (uptick to 1000 attendees), we will update webinar capacity at no additional charge in the near future. From June 21 to July 7th, the additional capacity will be added to the affected accounts. Billing will not be affected. You will receive an email with the date on which the extended capacity will take effect if your account is being updated.
Frequently asked questions
Why is Zoom implementing these upgrades?
We have decided to discontinue Webinar 100 and lower the price of Webinar 500 in order to allow customers to host larger webinars at a lower price. As a result of this change, all Webinar 100 and Webinar 500 customers will receive complimentary upgrades. Your billing terms and pricing will remain the same.
I have Webinar 1,000, am I eligible for an upgrade?
The only licenses eligible are the standalone Webinar 100 and 500 licenses.
How long will my upgrade last and how long will I be able to pay the existing rate?
The Webinar capacity has been permanently increased. So long as your webinar contract remains active, your billing terms will remain the same. A revised rate becomes effective upon the execution of a new time-boxed contract.
What if I had a standalone webinar license and I cancelled it? If I purchase a new license, will I need to pay the updated price?
In the event that you cancel your existing contract, you will be subject to the new prices for Webinar products. Introducing Webinar 500 (new pricing will go into effect on July 7, 2021). This complimentary upgrade is only available to existing contracts for standalone Webinar 100 and Webinar 500.
Will Zoom offer Webinar 100 anymore or is Webinar 500 the new minimum?
As a result of our decision to discontinue Webinar 100, our customers can host larger webinars at a lower cost.
If I buy additional licenses, will I have to pay the updated rate or my existing contract?
Webinar products purchased after July 7 will be charged at the then current rate.
If I want to upgrade from 500 to 1,000 capacity today, what price will I pay?
Existing customers with an active Webinar 500 license will have their capacity increased to 1000, at their current Webinar 500 rate, as long as their licenses remain active. You will pay the given price at the time of purchase if you wish to purchase additional licenses after the upgrade.
When will the upgrade affect my account?
Customers will be able to host webinars with their new capacity between June 21 and July 7th.
Will there be any service disruption during the change to the webinar plans?
Due to this change, we do not anticipate any service interruptions.
My webinar licenses were unassigned / I want to reassign a webinar license. How do I do that?
Through the Users page, the account owner or administrator can assign or reassign licenses to users.
What if I bought my Webinar license through a reseller, distributor, or channel partner?
Over the next few months, we will expand capacity for customers who purchased Webinar 100 or Webinar 500 licenses from a reseller, distributor or channel partner. For more information, please contact your sales representative.
Does this change apply to all account types and users?
The change applies to all standalone, paid Webinar 100 and Webinar 500 licenses.
Are there any changes to panelist capacity?
As of now, we will continue to use the same format for webinar panelists. The number of webinar panelists depends on the meeting license capacity of the host.
Is my Enterprise account eligible for this upgrade?
Due to licensing restrictions, the upgrade is only available to customers with a standalone webinar license. The promotion does not apply to any webinar license that is part of an Enterprise bundle.