Why would I change my Sold To location?
There are a number of reasons why a customer might want to change the Sold To location, including the following but not limited to:
- The location of the original seller was incorrectly entered in the Sold To field
- during the process of submitting your order
- when you change your place of usual residence
In spite of the fact that it is possible to change the Sold To location, this is not a change you should make every time you upload your products.
Does Zoom validate my Sold To location?
Definitely. You will be required to cross-reference the Sold To country entered by you with other data to ensure that the Sold To country is accurate.
What is an exemption status?
Basically, this refers to whether Zoom will be required to charge VAT on supplies made to you by Zoom.
Zoom supplies can be treated as zero-rated in some countries, meaning that they are not subject to VAT. It depends on the rules of each country; however, if you are in compliance with the rules in your Sold To country in order for Zoom to treat supplies you receive as VAT exempt, Zoom may consider you to be an exempt customer for VAT purposes.
In each of the countries, there are specific requirements in order for a supply to be tax-free. If you would like to learn more about these requirements, click here.
Zoom treats supplies to you without VAT, however, you may still have to report VAT in your Sold To country even if Zoom treats the supplies to you without VAT.
How will changing my Sold To location impact my exemption status?
By changing your Sold To country, you will also be able to change any prior exemption status that you had with Zoom.
Thus, if you change the geographic location of Sold To, you will need to provide additional information supporting whether the supplies we provide you with from Zoom are not subject to VAT due to the new geographical location of Sold To.
You will find that there are different requirements in every country regarding whether Zoom can provide you with products that are not subject to VAT. Further, if Zoom does not charge you VAT on your sales depending on your Sold To location, there may be additional requirements for you.
What will my exemption status be in my new Sold To country?
Any previous exemptions on your account will no longer be effective if you change Sold To location. In order to re-verify your exemption status, you will need to provide Zoom with additional information. There are different rules in each country that determine whether Zoom can provide supplies to you that are not subject to VAT.
Zoom should be given evidence of your new Sold To location if you believe that supplies from Zoom should be treated without VAT. Zoom accounts can be used to do this.
Depending on the country, some supplies may be exempt from VAT. Find out more about the requirements for exemption.
If you do not provide this evidence, Zoom may treat supplies to your new location as subject to VAT until proof of your exemption status is provided.
How do I re-verify my exemption status?
In case of changes in your Sold To location and if you wish to re-verify your exemption status, you should follow the steps below:
- Login to the Zoom Portal by clicking here
- , then select Account Management from the navigation bar, followed by Billing.
- In the Billing Contact section, select the VAT Number field (below the Billing Contact Address field).
- Submit the VAT ID number and any other necessary information.
The tax circumstances of each customer are unique. Please note that the above information is not tax advice, but an overview of relevant tax rules. In the absence of customized tax advice, Zoom strongly recommends that you speak with a professional tax advisor.