Please check the following on your WiFi router or firewall if the Zoom Rooms iPad controller and Zoom Rooms are on the same WiFi network, but they still cannot connect to each other when you log in:
|Protocol: TCP||Port: 9090||ZR Controller to ZR|
|Protocol: TCP||Port: 443||ZR Controller or Scheduler to Cloud|
|Protocol: UDP||Port: 3478, 3479, 8801||ZR to Cloud|
|Protocol: TCP||Port: 8801, 8802, 443||ZR to Cloud|
|Protocol: TCP||Port: 8888||Client to ZR (Direct Share)|
|Protocol: UDP||Port: 8889||Client to ZR (Direct Share)|
When you use the calendar integration with your Zoom Rooms, the Zoom Room computer also needs access to the local calendar that the Zoom Room uses, such as Outlook, Google Calendar, or Exchange, in order to be able to check for upcoming events on the calendar and identify them as upcoming meetings.
It is likely that your Zoom Rooms iPad controller is experiencing problems connecting to the 127.0.0.1 address on Zoom Rooms if it reports that it is unable to do so. The following steps should help you resolve the issue:
- Configure the Zoom Room computer or Mac with the correct proxy settings.
- Bypass the Zoom Room computer or Mac with the proxy server settings.
- The firewall, web filter, or proxy server on the desktop or network may need to be checked.
If your Cisco/Meraki router doesn’t support “hairpin”, you will have to disable Client Isolation in the Meraki documentation to allow the Zoom Room iPad controller to access Zoom Rooms.
You will need to add the following ZDM URL to your allowed list of network domains if your company network includes firewall or proxy servers and you want to use Zoom Device Management (ZDM) to manage your Zoom Rooms:
- Port Requirement for Airplay