Frequently asked questions For Zoom App

Users often have questions or encounter problems. Here are some answers.

Getting started with Zoom

How can I download the latest version of Zoom?

From our Download Center, you can download the latest version of Zoom. Find out how to download Zoom.

What are the steps for using Zoom on my PC or Mac?

The Zoom desktop client can be downloaded after downloading Zoom.

Zoom requires an account. Do you need one?

If you are simply joining Zoom Meetings as a participant, you are not required to have a Zoom account. You can join a meeting as a participant without creating an account if someone invites you. In the event that the host restricts joining meetings based on authentication profiles, then the participant will need a Zoom account to join the meeting. Find out how to join a Zoom meeting.

Creating your own meetings and sending invitations to participants only require a Zoom account. If you have a Zoom account, you can create instant Meetings or schedule Meetings. Additionally, an account allows you to access your personal settings, where you can upgrade your plan or update your profile at any time.

What is the process for signing up for Zoom?

Zoom accounts are free and can be obtained at zoom.us/signup.

Zoom costs how much?

Zoom’s basic license is free. You can learn more about Zoom’s pricing here.

Live trainings every week

Join us for a live training session to learn the basics of Zoom and ask questions live.

Attending a meeting

What are the steps to join a Zoom meeting?

By clicking the meeting link or by going to join.zoom.us and entering the meeting ID, you can join a meeting. Click here to learn more about joining a meeting.

Joining audio between a computer and a device – how do I do it?

In most devices, you can join computer or device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings. Find out how to connect your audio.

Is it possible to use a bluetooth headset?

You can use a bluetooth device if the computer or mobile device is compatible with it.

Is a webcam required to join Zoom?

To join a Zoom Meeting or Webinar, you are not required to have a webcam, but you will not be able to transmit video of yourself. During the meeting, you will be able to listen and speak, share your screen with other participants, and view their webcam video.

Scheduling a meeting

What is the best way to schedule a meeting?

Meetings can be scheduled on the web, via the Zoom Desktop client or mobile app, or through one of our many integrations. See how to schedule a Zoom meeting. 

What is the best way to invite others to my meeting?

You can invite others to join your meeting by sending out the join URL or meeting invitation via email. You can invite others to your meeting in a variety of ways – learn more.

Zoom webinars

What is the process for purchasing a webinar license?

As a licensed user, you must also have a Zoom webinar license in order to host a webinar. These licenses can be purchased from your Zoom web portal’s Billing page.

What is the best way to host a webinar?

Your webinar can be scheduled on Zoom’s Webinars page after you purchase your webinar license. If you’re ready to start your webinar, you’ll find it on the Webinars page of Zoom’s web portal or under the Meetings tab in your Zoom client. Find out how to get started with Zoom webinars.

Meeting and webinar features

What is the best way to share my screen?

Select the screen you wish to share in your meeting by clicking Share. Find out how to share your screen.

Is it possible to record my meeting?

Unless their Zoom account owner or admin has disabled this feature, all Zoom hosts can record locally to their computers. Hosts who have a Zoom Cloud subscription can also record. Click Record in a Zoom meeting to begin recording. See how local recordings and cloud recordings work.

What is the location of my recording?

Local recordings are saved to your documents folder by default. On your Zoom web portal, you can find cloud recordings on the Recording page. Find out how to locate your recordings.

My Zoom account

What is the process for resetting my password?

At zoom.us/forgot password, you can reset your password. Learn how to reset your password and fix common password problems. 

What is my role in Zoom?

In the Zoom web portal, you can find your role on your Account Profile page. See how the Account Profile page works.

Who is the owner of my account?

Your account owner can be found on your Account Profile page of the Zoom web portal. Find out more about the Account Profile page.

Troubleshooting

I have a problem with my video/camera.

Learn how to troubleshoot a camera that won’t show video or won’t start.

There is an echo in my meeting.

There are many causes of echo, such as a participant connecting to the meeting audio on multiple devices, or two participants joining from the same location. Find out what causes audio echo.

My mobile device doesn’t work with audio.

Learn how to troubleshoot audio problems on iOS and Android devices.

Please submit a request if you continue to have problems.