Start by configuring your services and adding people to your organization, then move on to setting up your organization.
We recommend that you add users to your organization in Control Hub so that they can attend Webex Meetings and the Webex App by entering their email addresses.
This can be done when you first begin working with your organization in Control Hub. Encourage people to use the services you offer and to provide comments on their experiences. You are free to incorporate additional people at any time.
- When accessing Control Hub, we strongly suggest that you make use of the most recent desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox*. There is a possibility that other browsers will generate unexpected results.
- Internet Explorer is not supported on the Control Hub platform.
The Control Hub was not developed with mobile devices in mind.
Support for Microsoft Edge Version 79.0.309.71 (Official version) (64-bit) and later is included in Control Hub.
Utilize Control Hub to effectively control your organization’s users, services, and devices. You will get an email with instructions on how to begin using the administrative features of Control Hub once your organization has been successfully established.
Click “Get Started” to begin the process of setting up your manager account and gaining access to Control Hub before beginning a free trial or a paid subscription. When you first sign in, you’ll be prompted to establish a password for the administrator account using the email address that was used during the activation process.
First-time wizard for trials
If you are participating in a trial, the installation procedure will start running as soon as you have logged in. You will be able to examine your services once you have consented to the terms and services agreement. You have the ability to configure your Webex Services. (Meetings, Messaging, and Webex Calling).
When Control Hub loads, you can access the Overview page to review your configuration preferences. You have the ability to examine licenses for each of your services. Users can have their entitlements managed, and administrators can check for notifications about newly available Control Hub configuration options.
Control Hub gives you the ability to administer your organization’s domains, thereby enhancing both its security and its trustworthiness. Users can also be more easily managed with the assistance of domains.
Add users to your organization
After you have finished configuring your services, you can begin adding individuals from your organization’s directory. Click Manage Users after navigating to the Users tab under Management.
To add users, select one of the available options from the drop-down menu. We recommend that you use one of the following depending on the amount of users that you wish to add:
- If you have a modest organization, you should use the manual method to add or modify users so that you can add up to 25 users at once.
- If you have a medium-to-large sized organization with more than 25 employees, you should use the CSV Add or Modify Users function.
- If you have a sizable organization that already has Active Directory user accounts, you should consider using Directory Synchronization. When you want to avoid directly adding or removing accounts in Control Hub, you can set up a synchronization of your directory to occur on a predetermined schedule automatically. The SCIM API also gives you the option to synchronize accounts. Check out the documentation for user management to learn more about the synchronization workflows that are available.
Assign services to users
After you have added users, you will have the ability to designate a variety of Webex services to those users.
You are able to modify the services for a specific user; however, it may be more time-effective to modify the services for a number of users at the same time by using our batch CSV template.
Go to Management > Users, click Manage Users, select Export and import users with a CSV file, and then click Export. This will allow you to edit numerous users’ services at the same time.
Simply add True to the appropriate fields in the downloaded file for each of the services that you want to make available to each of your customers.
Import the finished file, then click the Add and Remove Services button, and finally click the Submit button.
Set up Single Sign On (SSO) for users
The Webex App employs the most fundamental form of authentication. You have the option of setting up SSO so that individuals only need to authenticate themselves once.
Navigate to the Management > Organization Settings menu option, browse down until you reach Authentication, click the Modify button, and then choose the option to Integrate a Third-Party Identity Provider. Click the Save button after you have finished going through the rest of the steps to download, modify, and reimport a metadata file that users need to get signed by a certificate authority. For further information, please refer to the SSO integration guidelines.
Manage your sites
Control Hub gives you the ability to administer Webex services as well as add a site to your organization.
You can examine a list of your Webex sites by navigating to the Services > Meeting > Sites menu option. This menu is where you should go if you already have sites for which you need to change the services.
Add workspaces to your organization
If your organization uses shared devices that aren’t specifically allocated to any users, you may want to consider adding workspaces to your organization. Control Hub will generate an activation code for your device after you have added it, and you will need to input that code into your device in order to link it to Control Hub.
Setting the SIP Address for your organization is the first step in properly configuring the Workspaces. This configuration can be found by navigating to Management > Organization Settings and scrolling down until you reach SIP Address for Cisco Webex Calling. For more information, refer to the Webex SIP Addresses section of the Webex Control Hub.
Configure Webex services
You have the ability to customize the settings for each of the services that have been provisioned for your organization, including Message, Meeting, and Webex Calling. Navigate to the Services menu, and then select Settings for the program whose configuration you wish to change.
You can also customize particular Webex Meetings sites by going to the Meeting section and selecting Sites from the menu that appears. Click the Configure Site button after selecting the site that you want to configure.
Set up hybrid services
Your Webex sites are capable of having Hybrid Services set up and enabled by you. These services provide integration points between your existing environment and the cloud, thereby improving and streamlining the user experiences for your organization’s users. You can prepare for, deploy, and troubleshoot each service for your organization by using the Hybrid Services deployment guides.
Manage devices in the organization
You have the ability to add new devices to your organization, and then designate those devices either to specific users or to shared workspaces. You can create groups of devices using tags in order to make it simpler to search for and categorize devices at a later time. Control Hub will generate an activation code for your device after you have added it, and you will need to input that code into your device in order to link it to Control Hub.
You also have the option to search for devices within your organization, which is useful if there are a lot of them.
Use Analytics and Reports to track site and service usage
You can also use the Analytics and Reports sections on Control Hub to gain insight into the behaviors of your users when they interact with your Webex site and the services it provides. Navigate to the Monitoring menu, choose either Analytics or Reports, and then choose the service or reports for which you would like to receive statistics.
You can obtain statistics on Webex Meetings, Webex Events, Webex Training, and Webex Support by making use of the classic reports that are contained within the Reports section. Metric monitoring is another tool you can use to investigate how your users engage with Webex Meetings.
Troubleshooting in Control Hub
In the event that you encounter any problems while using a Webex service, you can navigate to the Troubleshooting section in order to rapidly determine which meetings and users are having issues. When it comes to getting back on schedule, nothing is more important than being able to troubleshoot Webex Meetings as quickly as possible.
By going to Monitoring > Troubleshooting and then selecting Status from the drop-down menu, you will be able to verify the status of a variety of Webex services.
The experience that your customers have with Webex applications can be improved by uploading the logo of your organization. To access the Branding section, navigate to Management > Organization Settings and browse down to the section. You can upload your own logo by selecting Use your own logo from the drop-down menu, then clicking the empty space. More sophisticated branding configurations can be found in the article titled “Configure Branding for Your Webex Site.”
You can provide support services for your users by going to Management > Organization Settings and scrolling down to the Support section. This can be done if you intend to provide support services for your users. In order for your users to report problems with your Webex site, you will need to enter in custom URLs for problem reports and help sites.
Assign roles to people: Customer Administrator Account Roles
Register people’s gadgets in addition to their workspaces:
Find out what devices and applications are supported: Supported Devices and Applications for Webex Services
Set up call settings:
This application is a client-based integration between your Unified Communications and Collaboration environment and the cloud. It is called Calling in Webex App (Unified CM).See the deployment guide.
Webex Calling—This service provides cloud-based calling. See the configuration guide for more information.
Set up call features:
See this article for supported calling feature for all Webex-based call services.
Read about the best practices to set up an organization: Best practices on setting up a Control Hub organization